How to outsource your Shopify customer service
How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
Supporting a leading audiobook app after a spike in user growth
See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Meshki reduces internal workload by 85% with fully-managed support
See how Meshki, an eCommerce fashion brand, works with Influx to reduce internal workload by 85% and maintain high-quality support.
Pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Why you need eCommerce pre-sales support
Pre-sales support is pivotal in bolstering customer confidence throughout the purchase decision-making process.
How to provide exceptional experiences and turn customers into advocates
Learn six ways to provide amazing customer support experiences and turn customers into advocates.
Prompts to create your brand voice and macros with AI (eBook)
Get the exact prompts to create your brand voice, communication guidelines, and macros using AI.
Strategies for managing and reducing ticket backlog (eBook guide)
Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.
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