How to clear ticket backlog successfully
Read the six crucial steps to effectively solve customer support backlog.
5 tips to prioritize customer support tickets
Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.
The 2023 eBook guide to 24/7 support
Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.
How to forecast customer support staffing needs
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
Workforce management tools to take you 24/7
Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.
24/7 customer stats to pay attention to
Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
The top 15 refund and return policies (with ready-to-use scripts)
Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.
Follow the sun vs. graveyard shift 24/7 customer support models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
Pre-holiday planning guide (2023 eBook)
Get the guide to navigate the holidays and create better customer support experiences for your customers.
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