The hidden costs of hiring (2023 stats)
A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.
Introducing shared part time agents
Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
Top 100 customer service statistics
Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Human-AI collaboration is the future of customer support
Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
Mastering the art of rapport building in customer support
Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.
Unleash the power of sales assistants with these 7 benefits
Sales teams play a crucial role in driving revenue and achieving business goals. To supercharge performance, consider the invaluable addition of sales assistants.
Different types of customer support
Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!
8 ways to boost social media marketing success
Use these 8 tips to grow your brand visibility and better connect with your audience on social media.
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