case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

Case Study

Linktree case study: 93% CSAT for 24/7 coverage in 5 languages

See how Linktree works with Influx for 24/7 coverage to achieve 93% CSAT for tier-2 tickets and inbox zero.
Case Study

Bearpaw case study: 100% customer support for 2x seasonal ticket spikes

See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.
Case Study

Manly Bands case study: 24/7 support and sales, two-minute live chat response times

Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.
Case Study

Brand Access case study: 95%+ CSAT for 8500+ tickets per month

See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!
Case Study

Winkl case study: Instant live chat support with a 94% customer feedback rating

See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
Case Study

Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month

See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
Case Study

Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT

See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.
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ettitude case study: End-to-end eCommerce support on demand.

See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
Case Study

99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.

See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.