Case Study

Case Study: Bonobo - fast app support and bug reporting for iOS, 24/7

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by Lucy Jasper

Bonobo is the exclusive app developer for Moleskine - $517 million market cap and distribution in 22,000 stores across 95 countries. They’re a 20 person operation with a fully-remote team of designers, developers and product thinkers based all around the world.

Before working with Influx, Bonobo managed all of their support tickets with their existing team, then realized this solution wouldn’t scale as they launched new partnerships.  

With a need for 24/7 support but no internal capacity for it, Bonobo decided to outsource their Tier 1 & 2 support tickets and bug triage to Influx.  They now have increased capacity for launching and iterating new products while planning their next growth opportunity.

Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.

Influx now manages 90% of Bonobo’s support operation and QA, allowing the company’s  internal development team to focus on the job at hand – building seriously slick apps.

Can Support as a Service help your business?

About the author

Photo of Lucy Jasper

Lucy Jasper

Lucy works at Influx. When she isn’t waxing poetic (or figuring out how to use that particular phrase in a sentence), she is probably setting unattainable health goals or grocery shopping.