How it works

Influx provides a complete support ops team, available on demand. We answer tickets for you, 24/7, with simple month to month pricing.

We work with eCommerce, SaaS, and tech companies. See clients.

TRUSTED FROM STARTUPS TO ENTERPRISE

Deliver a flexible support experience at scale.

See how Influx builds full-service, fully-managed customer support solutions for growing businesses, everywhere.

See how brands are working with Influx. Read the case studies →

Respond faster

Reduce response times and grow your business

Stay on top of customer support tickets with pre-trained, always on Support as a Service or dedicated support teams. We’ll find, train and manage new faces that match your brand values and voice, taking you from recruitment to “resolved” in a week.

Stephanie, Customer Support, 1 yr with Influx

Full service solutions

Management and training included

Get flexible support on-demand and on your terms. Each support member reports to a local manager, while a brand specific CX manager keeps your team upskilled on your offering. From training to QA, teams are fully managed by us to meet your customer needs.

How we learn your business →

Gabriel, Recruiter, 3 yrs with Influx

Future proof

Make your existing team even better

Sometimes you need a little help, other times you need a lot. Whether it’s a seasonal spike, 24/7 coverage or an extra layer of support while you grow, we offer pay as you go pricing to match your business needs – and complement your existing capabilities.

Ana, Customer Support, 2 yrs with Influx

Seamlessly connect

Connect faster and build better experiences

Focus on long-term outputs (not putting out fires) with fast onboarding and integration. We connect to all major helpdesks and learn existing processes to match your brand, style and delivery. So you can direct your attention to things that grow, not slow, your business.

Renardo, Team Leader, 5 yrs with Influx

Flexible pricing

Month-to-month pricing to match your margins

Gearing up for major growth? Build a support team to manage the surge. With omnichannel coverage and dedicated agents in a simple month to month format, we’ll help you boost your bottom line and maintain inbox zero.

See pricing →

Nadya, Customer Support, 2 yrs with Influx

GET STARTED

Launch in a week. Clear the inbox in two

With pre-trained CX professionals, 24/7 coverage and smart helpdesk integrations, we’re ready to step up your support within a week. Take charge of the inbox and free up your in-house team to do their best work. We’ll handle the rest.