Live chat support and sales
Hire a trained support team to answer live chat questions 24/7. Live chat ‘Support as a Service’ includes all management, training, and QA.
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Works with your existing live chat platform.
Professional response quality
We work with established brands and tech companies to deliver excellent customer service via live chat. We act as an extension of your existing team, with regular training, QA and re-training.
Instant response times, 24 hours, Monday to Friday
Our team answers chats as they arrive, allowing you to help your customers faster or turn more website visitors into customers. We can answer a portion of your chats or all of them. You set the criteria.
Use your existing chat platform
Our team and system connects to your existing chat platform. We can connect to all major platforms. Most of our clients use Intercom and Zendesk Chat, but we can connect to other platforms too.
Management and training included
Our complete support operation includes management, training, coordination and QA. Our own technology automatically tracks gaps in coverage and opportunities for improvement.
How to get started
We charge a fixed fee per region for instant responses, plus a marginal cost per conversation. Please request a quote for exact live chat pricing, as the nature of a live chat conversations can vary.