Professional response quality
We work with established brands and tech companies to deliver excellent customer service via live chat. We act as an extension of your existing team, with regular training, QA and re-training.
Instant response times, 24 hours, Monday to Friday
Our team answers chats as they arrive, allowing you to help your customers faster or turn more website visitors into customers. We can answer a portion of your chats or all of them. You set the criteria.
Our agents and managers are based in Jamaica, Kenya and Indonesia, enabling 24 hour coverage. We also provide a communication channel - usually with Slack - to make it easy for you to communicate with your team.
Use your existing chat platform
Our team and system connects to your existing chat platform. We can connect to all major platforms. Most of our clients use Intercom and Zendesk Chat, but we can connect to other platforms too.
Management and training included
Our complete support operation includes management, training, coordination and QA. Our own technology automatically tracks gaps in coverage and opportunities for improvement.