Support as a Service
Deliver fast, tier 1 support with pay-per-response support teams, working 24/7. 15 minute SLAs or live chat available.
How much will this cost me? See pricing. Need a dedicated team? Check out support teams on demand →
PERFECT FOR STARTUPS AND SCALEUPS
All your digital channels, covered
Email support
Provide 24/7 support and resolve tickets fast with fully trained and experienced agents.
Live chat
Add a human layer to your customer support and deliver an experience that makes customers want to return.
Social
Fast, on brand support for your customers across all social channels. From Facebook to TikTok, 24/7.
Andi Ancheta
VP of Customer Success,
Karbon
“Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.”
Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →
NO HIDDEN FEES
Affordable support in a simple month-to-month format
Move our service up and down as you need it. It’s month-to-month with no lock-in contracts. We automatically help for busy periods like Black Friday, Christmas, product launches and seasonal discounts.
For exact pricing details, get in touch →
Shanna, Delivery Director, 8 yrs with Influx
24/7 COVERAGE
Weekends and after hours, covered
With an integrated support team responding to customers quickly, 5pm to 9am your local time. Support as a Service is particularly popular with companies selling internationally. With an on-demand support team you can be available - in every timezone.
For more information, get in touch →
Renardo, Team Leader, 5 yrs with Influx
CUSTOM SOLUTIONS
Flexible support experiences, at scale
Get both fast 24/7 responses and a fully-integrated support operation by combining our Support as a Service offering with a dedicated team. This delivers fast, multi-tier, multi-channel support and sales.
For exact customer support plans, get in touch →
Ana, Customer Support, 2 yrs with Influx
Case Studies
See how companies work with Influx to deliver flexibility & scale.
95%+ CSAT for 8500+ tickets per month with specialized management support
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
24/7 omnichannel support for tier-1 & tier-2 tickets while experiencing 16,954% growth
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
Resources to retain your customers and streamline support
Ready to try Influx? Let’s talk!
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
