Technical support

Hire a technical support operation that grows with you. Technical agents become experts in your product, enabling 24/7 product assistance, fast tier 1 support and technical pre-sales.

Technical support is a fully-managed solution with month to month pricing.

TRUSTED FROM STARTUPS TO ENTERPRISE

PERFECT CSAT

“Our Influx team has been phenomenal. They assess all chats as they come in and make informed decisions on their own.”

Emily Howman, Head of Customer Support at Biteable

Discover how Biteable partnered with Influx to achieve 90% CSAT.

Free your team from Tier 1 support

Allow your in-house team to focus on higher-value tasks by letting Influx handle your Tier 1 support. We handle routine inquiries efficiently, reducing your workload and improving employee satisfaction.

Extend your coverage hours

Expand your support coverage across time zones with our global team. With our follow-the-sun model, Influx agents work normal hours in their respective time zones, no graveyard shifts, and no mistakes due to late night fatigue. Support your customers wherever they are, whenever they need it.

Fully trained and managed support

All of Influx’s plans come with management and training included. Our team leaders ensure that we integrate seamlessly with your existing help desks and processes. With training, we ensure that your team is continuously improving and resolving issues quickly and satisfactorily.

Shared resource vs. Dedicated agents

Choose a plan that suits your needs. Our ‘Support as a Service’ shared resource provides scalability during fluctuating periods, ensuring no outages, while dedicated agents offer in-depth understanding of your support needs, enabling them to handle more complex tasks on your behalf.

Extra layers of data security

We know how important it is to keep your customer’s data safe and secure. That’s why we prioritize your customer’s data safety with stringent security measures in line with the Australian Privacy Principles and GDPR, ensuring the highest level of data protection.