Support Quality Meter

How good is your customer support? We’ll tell you! Our experts will grade 100 support conversations and give you actionable feedback.

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How We Define Excellent Support Quality

 

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Comprehension

How well does your team understand what your customers are saying?

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Brand

Is your team talking in a way that best reflects your business personality?

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Depth

Does your team respond in a way that fully explains the problem or solution?

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Empathy

How well does your team feel the pain, happiness, or confusion of your customers?