A seamless extension of your team

Not only do Influx teams match your brand, they also match your internal workflows and processes.

A comprehensive onboarding, integration and improvement process ensures that team members become an authentic extension of your business from day one.

Teams embed directly into your workflows, systems, and brand culture—so much so that your customers won’t know the difference.

Trusted by brands from startups to enterprise

Immersive onboarding & training

Agents are immersed in your brand, product, and support philosophy. Before handling a single ticket, every Influx agent undergoes a structured, multi-step onboarding process that mimics the way you would train your own team.

Brand Playbook Development: custom-built knowledge base covering product details, FAQs, brand voice, and escalation processes.

Influx University & Hands-On Training: Interactive training modules, real-time ticket practice, and roleplay exercises.

Shadowing & Simulation: Agents shadow your existing team to observe real customer interactions.

Lara, Customer Support, 3 yrs with Influx

A team that’s truly yours

Dedicated Influx teams work exclusively on your account — building expertise and deep familiarity with your brand over time.

Long-term team continuity – Your customers see familiar names, hear familiar voices, and experience consistent service.

Close collaboration with your internal teams – Our reps attend team meetings, share insights, and participate in ongoing training.

Proactive improvements – Dedicated agents identify patterns, provide customer feedback, and suggest process optimizations.

Gabriel, Recruiter, 4 yrs with Influx

Seamless technology integration

Influx integrates directly into your existing tools, so your support operations remain efficient, transparent, and easy to manage.

Full integration with your platforms, including:
‣ Helpdesks – Zendesk, Intercom, Freshdesk, Gorgias, Kustomer
‣ CRMs – Salesforce, HubSpot, Zoho
‣ eCommerce platforms – Shopify, Magento, BigCommerce
‣ Internal communication tools – Slack, Microsoft Teams

Mayang, Operations, 6 yrs with Influx

Ongoing coaching and improvement

The best in-house teams are always improving—so we ensure Influx agents continuously level up their skills with:

Real-time QA with weekly audits of email, chat, and phone interactions; as well as detailed feedback sessions with quality scores.

Biweekly coaching & calibration with regular 1-on-1 coaching sessions with our Client Team Leaders (CTLs) and side-by-side comparisons with your internal team to ensure brand consistency.

Performance tracking & continuous optimization: CSAT, NPS, and first response time benchmarks reviewed monthly. Agent retraining based on emerging trends, product updates, and customer sentiment.

Atika, Customer Support, 4 yrs with Influx

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.