Customer Service Agent (Japanese & English Bilingual)

Indonesia

We are seeking experienced customer support agents to handle phone, email, and live chat interactions, as front-line brand representatives, delivering high-quality, timely, and professional support across multiple languages and regions. The ideal candidate will be fluent in both Japanese and English and possess strong communication skills, problem-solving, and multitasking abilities.

What You’ll Do
* Handle customer inquiries and support requests efficiently through the designated helpdesk platform in line with defined SLAs.
* Maintain a high level of accuracy and attention to detail while managing multiple conversations simultaneously.
* Meet daily productivity targets and service quality standards.
* Assist with basic technical troubleshooting when required.
* Resolve customer issues independently where possible and escalate complex cases appropriately.
* Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
* Maintain professionalism and consistency when representing the brand across different markets.

What We’re Looking For
* Professional proficiency in Japanese (minimum JLPT N2 / CEFR B2) and strong written and verbal communication skills in English.
* Prior experience in a multichannel customer support role (phone, email, chat) is highly preferred.
* Excellent verbal and written communication skills.
* Strong active listening and empathy.
* Ability to explain processes and solutions clearly and confidently.
* Culturally aware and comfortable supporting customers across different regions.
* Calm, professional, and solution-oriented under pressure.
* Experience using CRM and ticketing systems would be a huge advantage.
* Strong computer literacy and ability to learn new tools quickly.
* Accurate documentation and attention to detail.

What We Offer
* 100% remote work
* Collaborative and supportive global environment.
* Exposure to international clients.
* Opportunities for growth and development.

Ideal Work Setup
* System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
* RAM: Minimum 8GB
* Processor: Intel Core i5 or higher
* Internet: 40–50 Mbps (download), 30 Mbps (upload)
* Equipment: Wired headset
* Environment: Quiet, distraction-free workspace

IMPORTANT NOTES
Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with @influx.com.