About Influx

Influx is the #1 on demand CX partner for startups and scaleups. Founded in 2013 as ‘AWS for customer service’, brands now work with Influx to improve all key service metrics like CSAT, NPS, customer lifetime value and speed to resolution, while improving operational efficiency and keeping things month-to-month.

Our vision: We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.

Let us build that high-performance team for you.

A global team of 1,118+ and counting

Spread across 123+ cities globally, Influx provides round-the-clock solutions that are on-brand and on-demand in your time zone(s). We design customer experiences that are fast to scale and ready to reflect your vision, voice and values so you can stay focused on what’s coming next.

123+

cities around the world

15+

countries

1,118+

team members globally

Great CX is just good business

We believe automation is excellent, but human connection is essential – because business growth shouldn’t come at the expense of the customer experience. So everything we do comes with a human touch and exceptional tech to match.

Our values

The Golden Rule

Treat other people as you would like to be treated.

Truth-seeking

Brutal honesty, delivered with kindness.

Communication

Good communication prioritizes the listener.

Action

Do what you say you’re going to do.

Employee Value Proposition

A high-performance environment at work that supports a life outside work.

Meet some of the team

Leni Mayo,
Chief Executive Officer
& Co-Founder

Mikey De Wildt,
Co-Founder

Anastasia Roshal,
Chief Delivery Officer

Alex Holmes,
Chief Growth Officer

Darren Tan,
Chief Operating Officer

Teddy Lionel,
Chief Financial Officer

“I founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so I wanted to do that work for them.”

Michael De Wildt, co-founder Influx, Melbourne, AU

Meet some of our clients

See how Biteable, Karbon and Michael Hyatt & Co. all partner with Influx to scale, flex and grow their business fast.

Meet more of our clients or read the case studies →

We have roles opening all over the world!

Interested in joining a global, fully remote company on a mission to make the customer experience for successful online business better?

Join the team →

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.