Influx provides customer service as a service for brands and tech companies using a complete support operation on demand, available 24/7, every day of the year (including holidays). This operation includes agents and managers working across all time zones, automated training, QA, data and insights.
Traditional support BPOs - Business process outsourcing companies - require fixed contracts and up front commitments from their clients. Influx is disrupting this model by providing a simple, pay-as-you-go pricing model for all clients. Companies can hire Influx only for the support work they need.
This means both startups and established companies can work with Influx. Startups can work with Influx to answer 80% of their tickets, while they focus on their holistic support strategy, growth and product development. Larger businesses can work with Influx to fill in for coverage gaps and help with burst coverage as they build out their own teams.
By working with Influx, companies improve their response times and overall support experience.
Some of our clients
“Before Influx, I was looking for individuals and training them myself. This meant doing the assessments and followups for every single person I hired. It wasn't working out. You find out that some people working remotely aren't professional. They lose focus after a little while. Influx bridges this gap between remote work and professionalism to provide 24/7 support. ”
Quote from Co-Founder Michael De Wildt
“I founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so I wanted to do that work for them.”
Influx in the news
“Influx changes the game by helping businesses build long-standing relationships with their customers by delivering round-the-clock, round-the-world customer support ”
“Beyond the systems, of course, the key to Influx's service is its people...the startup looks for five key qualities in its hiring: commitment, resilience, self awareness, initiative, and empathy ”
“Influx's core offering is an email-based customer support service that can scale with startups as they grow and it is already generating good revenue ”