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Influx
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Influx HQ Team

We built customer support so you don't have to.

Since 2013, Influx has powered 750+ growing brands with fully managed, on-demand CX teams.
We're the people behind your team - handling every hire, every training session, every ticket.

  • ClassPass black (departed 2020)
  • Blenders (in_service 2018)
  • Boody (in_service 2022)
  • Casely - formatted - black
  • Asana Rebel - formatted - black
  • AstroPay
  • Biteable (departed 2023)
  • Blinkist (in_service 2018)
  • Clipboard (in_service 2021)
  • Erth Wellness
  • Endeavour Streaming
  • Devicie (in_service 2025)
  • Derm Avenue (in_service 2025)
  • Dashing Diva (Black) (in_service 2024)
  • 100X Hospitality

Our story

We started because the alternative was broken.

In 2013, Michael De Wildt watched smart founders lose hours - and customers - trying to staff, train and manage their own support teams. Traditional outsourcing meant lock-in contracts, generic agents, and zero brand alignment.

So we built something different. A fully managed model where every agent sounds like part of your team, and every plan runs month to month. No contracts. No overhead. Just results.
Today, Influx operates across 15+ countries and has helped over 750 brands scale from startup to market leader.

  • 1,000+ Agents trained globally
  • 123+ Cities worldwide
  • 15+ Countries we operate in
  • 10M+ Tickets handled since 2013

I founded Influx so business owners could focus on growing their business while still delivering excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard - so I wanted to do that work for them.

Michael De Wildt Co-founder

Why 750 brands choose Influx over the alternatives.

We're not a self-serve platform. We're not a traditional BPO. We're something built to fill the gap between the two.

  • BRAND MATCH

    We train to sound like your brand, not like a call center.

    Every agent is briefed on your brand voice, product, and policies before taking a single ticket. Customers can't tell they're talking to Influx - and that's exactly the point.

  • TOP TALENT

    Top 1% of applicants, globally sourced.

    We run a rigorous vetting process and select from the top 1% of candidates. Experienced, English-fluent agents matched to your timezone and use case.

  • FLEXIBILITY

    Month to month - No lock ins

    No lock-ins, no minimum commitments, no penalty clauses. Scale up for a launch, scale down in Q3. The flexibility is baked into the model, not negotiated in.

  • FULLY MANAGED

    Fully managed means we handle everything.

    Your dedicated manager handles recruitment, training, QA, reporting, and performance. You get a weekly update. We handle the rest.

The team behind the team

Influx is led by operators and CX specialists who've spent years inside the problem they're solving.

  • Leni Mayo

    Co-founder & CEO

  • Michael De Wildt

    Co-founder

  • Alex Holmes

    Chief Growth Officer

  • Anastasia Roshal

    Chief Delivery Officer

  • Darren T.

    Chief Operating Officer

  • Teddy Lionel

    Chief Financial Officer

What we actually believe

  • The Golden Rule

    Treat other people as you would like to be treated.

  • Truth-seeking

    Brutal honesty, delivered with kindness.

  • Communication

    Good communication prioritises the listener.

  • Words = Action

    Always following through. Do what you say.

  • Employee Value

    High performance at work, life outside of it.

  • Continuous Improvement

    We learn, adapt, and get better every day.

What our partners say about us.

  • “Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents.”
    Isaac Byers Customer Service Manager, Meshki
  • “Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them. It feels like we are one team working toward the same goals.”
    Anna Perez Customer Service Manager, Suntransfers
  • “Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care and consistency.”
    Giverny Connor User Success Specialist, YAZIO
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Premium feel support for a premium performance brand.

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Work with people who give a damn.

Influx is fully remote, global, and built for people who take pride in excellent service. We grow fast, promote from within, and take care outside of work too.

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Find out how we've supported 750+ brands growth, since 2013.

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