About us
Human support, AI-enabled, built for modern brands.
Since 2013, Influx has been the leading on-demand service partner for growing brands — delivering fully managed customer support. As the pioneers of 24/7 follow-the-sun support and powering over 750+ businesses, from startup to scale, we are the trusted CX partner for improving customer value.
Our story
Influx began with a simple idea — that every business should have access to high-quality, always-on customer support without the cost or complexity of traditional BPOs.
We built a new model for CX:
Fully managed, flexible, and powered by people who care. Today, hundreds of growing brands partner with Influx to scale their support, improve satisfaction scores, and deliver experiences that feel authentically on-brand.
I founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so I wanted to do that work for them.
Michael De Wildt, Co-founder
What makes us different
Our model gives fast-growing brands the quality of an in-house team with the flexibility of on-demand support
Brand-first, not volume-first
We recruit and train agents to think like part of your brand.
Flexible month-to-month terms
Scale up or down as your business changes, without lock-ins or long contracts.
Fully managed, not self-serve
Every team includes management, QA and reporting, so your CX keeps improving automatically.
Some of our leadership team
Influx is led by a global team of builders, operators and CX specialists dedicated to helping brands deliver better service at scale.
Our values & culture
We believe every online business deserves a human connection with its customers. That’s why our culture focuses on collaboration, honesty and growth — for our clients and our teams.
The Golden Rule
Treat other people as you would like to be treated.
Truth-seeking
Brutal honesty, delivered with kindness.
Communication
Good communication prioritizes the listener.
Words = Action
Always following through. Do what you say you’re going to do.
Employee Value Proposition
A high-performance environment at work that supports a life outside work.
Continuous Improvement
We strive to learn, adapt, and get better every day.
Join our team!
We’re hiring people who care about great service.
Influx is a fully remote, global company that values growth, flexibility and purpose-driven work. If you’re passionate about communication, empathy and excellence, we’d love to meet you.
A global CX network
123+
Cities worldwide where our teams operate and collaborate daily
15+
Countries connected through a unified follow-the-sun support model
95+ CSAT
A global network delivering CX excellence
Trusted by growing global brands
We partner with startups and enterprises across industries — from fashion and wellness to SaaS and online marketplaces.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
26 fully managed agents across 4 regions achieve 93% CSAT in 5 languages
From Germany to 150 countries and 20 languages with 94% CSAT
Read more client testimonials or case studies
Hire full-service CX teams on demand
Make your support fast, flexible and ready for anything with experienced 24/7 teams working month to month.
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