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Deliver an omnichannel support experience and maximize your budget. Launch a fully managed support operation, across all channels and timezones, in a simple pay-as-you-go format.
TRUSTED BY HUNDREDS OF BRANDS, FROM STARTUP TO ENTERPRISE
Live chat
Add a human layer to your customer support and deliver an experience that makes customers want to return.
Email support
Provide 24/7 support and resolve tickets fast with fully trained and experienced agents.
Voice capable
Always on, top-tier voice support for your customers who prefer interactions in real time.
Social
Fast, on brand support for your customers across all social channels. From Facebook to TikTok, 24/7.
Case studies
See how companies work with Influx to deliver flexibility and scale.
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Building a remote support team with consistent culture, standards, and performance
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
Read more client testimonials or case studies
Delivering a quality customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to build a world-class support operation that delivers a 24/7, scalable customer experience.
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Let's get started!
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working in a simple month to month format.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support