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Inside Influx Inside Managed Operations: The Influx approach to exceptional CX Managed Operations goes beyond staffing. It’s a fully managed support service, that is custom to your brand, optimised to deliver on your KPI's and managed by Influx's team of CX experts.

Case Studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut

Case Studies Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.

Case Studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.

Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.

CX Excellence 5 sportswear brands that deliver standout CX (and what to learn from them) Sportswear customers buy a performance promise, which makes support one of the toughest jobs in retail. See how top brands deliver standout CX, and what your brand can borrow from each.

Case Studies WelleCo scales premium wellness CX with Human + AI Agent Management & doubles automation to 90%+ After a third-party AI tripled WelleCo’s response times and mishandled refunds, Influx took over daily AI management. Automation climbed from 41% to over 90%.

CX Excellence How top wellness brands deliver CX that builds trust and loyalty Here is how top supplement brands turn customer support and subscription flows into a retention lever.

Inside Influx Hire the perfect team member with Talent Match A bad hire costs far more than a salary. Talent Match is Influx's fully-managed recruitment process for non-standard, high-stakes roles, using a custom brief, live panel tests, and a collaborative final decision.

Inside Influx Building trust through assurance: Influx completes SOC 2® Type 2 Examination Influx has completed SOC 2® examination. Learn what this rigorous security standard involves and what it means for the customers we support.

CX Excellence What is 24/7 help desk outsourcing? A buyer's guide 24/7 help desk outsourcing covers everything from a single after-hours contractor to a fully managed follow-the-sun operation. This guide breaks down the four coverage models, what they cost, where they break, and what to ask before signing.

CX Excellence How top jewelry brands deliver memorable CX Jewelry shoppers expect warmth, accuracy, and reassurance at every touchpoint. See how the best brands deliver memorable CX, plus the practical lessons any growing jewelry brand can borrow.