Forecasting Support Team Headcount For The Holiday Sales Periods (Easy Calculator)

Photo of Alex Holmes
by Alex Holmes
September 17, 2020
How many support agents are needed for the upcoming sales season? Forecast with this easy calculator.
research

How To Outsource Your Shopify Customer Service Like a Professional

Ignore your customer experience and risk becoming a commodity. How do you hire and grow an outsourced Shopify support team, while improving your CX and growth rate? We dive in here.
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3 Easy Ways to Wow Your Customers With Live Chat

Immediate, personable, and effective – these are the hallmarks of a great live chat experience.  How do you go one step further and wow you customers? We compiled three easy - and proven - tricks that anyone can implement.
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Case Study: ettitude

See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
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Case Study: 99designs

See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
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Case Study: ClassPass

Influx resolved 250,000+ tickets per month for ClassPass with a dedicated team of 76 agents. Learn more about the partnership here.
interviews

Interview with Lexi Horn, director of customer success at Blenders Eyewear

Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.


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