eCommerce BFCM Planning Guide (eBook)
Get actionable strategies to maximize your eCommerce success during the holiday sales period.
Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT
How a follow-the-sun model is the future of delivering top tier CX.
8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls
See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.
Six brands, one streamlined customer service solution
See how JS Group partnered with Influx for a multi-brand customer service solution.
Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support
See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.
Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support
See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.
Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days
See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.
Tipsy Elves scales support by 5x during peak season with 92% CSAT
Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.
How to forecast support cost and headcount as your company grows
Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.
Three ways to add AI to your customer service stack (with examples and quotes from CX leaders)
AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.
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