Sales team closes $1.6m in new revenue

A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
business operations

Hiring vs. outsourcing: pros and cons

Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.
Case Study

Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month

See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.
business operations

What to know about inbound & outbound call centers

Learn the difference between inbound and outbound call centers to know which is right for your business.
Case Study

Handling 8000 calls per week while achieving a 94% CSAT

See how Influx handled 8000 weekly calls, decreasing call abandonment rate by 10x while maintaining a 94% CSAT.
customer support

The 5 best SaaS customer support companies

Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
tips and tutorials

How to outsource your Shopify customer service

How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
Case Study

Mobile app with 30 million global users improves CSAT from 90% to 94%

See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
customer support

What makes great customer support for SaaS companies?

Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Case Study

Meshki reduces internal workload by 85% with fully-managed support

See how Meshki, an eCommerce fashion brand, works with Influx to reduce internal workload by 85% and maintain high-quality support.