Sales team closes $1.6m in new revenue
A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
Flexibility at Influx: How we provide adaptable and scalable outsourced excellence
Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.
Light My Bricks earns 5-star reviews from over 92% of their customers
See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.
Your brand’s secret weapon for explosive customer loyalty
Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.
Hiring vs. outsourcing: pros and cons
Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.
Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month
See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.
What to know about inbound & outbound call centers
Learn the difference between inbound and outbound call centers to know which is right for your business.
Handling 8000 calls per week while achieving a 94% CSAT
See how Influx handled 8000 weekly calls, decreasing call abandonment rate by 10x while maintaining a 94% CSAT.
The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
How to outsource your Shopify customer service
How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
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