When to offer voice support for your startup
Voice support still generates the highest customer satisfaction ratings compared to any channel. So when should your startup offer this important support channel?
Holiday shopping support ticket trends
How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.
Forecasting support team headcount for the holiday sales periods (easy calculator)
How many support agents are needed for the upcoming sales season? Forecast with this easy calculator.
How to outsource your Shopify customer service like a professional
Ignore your customer experience and risk becoming a commodity. How do you hire and grow an outsourced Shopify support team, while improving your CX and growth rate? We dive in here.
3 easy ways to wow your customers with live chat
Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow you customers? We compiled three easy - and proven - tricks that anyone can implement.
Case Study: ettitude
See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
Case Study: 99designs
See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
See how support leaders at Zendesk, 99designs and Vend structure their support teams for success.
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