Interview with Lexi Horn, director of customer success at Blenders Eyewear
Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.
How to Build an Exceptional Live Chat Team - interview with Eugenia Chuprina
How do you build an exceptional live chat team on a startup budget? Eugenia Chuprina did it, starting as employee number five at Reply.
Case Study: Biteable
How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
Best Zendesk apps for eCommerce - most popular
The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.
How to grow your business faster with Support as a Service - six examples
Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included. Here are six examples from clients working with Influx.
Why we launched 100% weekend support
Every support manager I know has the same problem: They have too many tickets waiting for them on Mondays when they first log into their help desk. 500+ ticket backlogs aren’t uncommon. Here's how we launched weekend support.
Case Study: Motor Trend on Demand
How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.
See how support leaders at Zendesk, 99designs and Vend structure their support teams for success.
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