Five Easy Ways to Generate Referrals from your Support Conversations
Generating customer referrals is one of the most powerful and time-tested ways to grow any business. When someone you trust recommends a business, you listen.
The Four Types of Customer Service Agents Hired by Leading Brands
Your support experience is only as strong as the people providing it. If you want to provide excellent support, you need to find, train, and manage the right people.
Support Q&A with Kristin Aardsma from Basecamp
Managing and leading a 15-person support team is no small feet. Doing this while everyone is working remotely, scattered all around the world, creates an entirely new set of challenges.
Five Ways to Compete with Amazon Using Excellent Customer Service
Manly Bands is an anomaly, and for all the right reasons. They built a profitable business in less than a year with no outside funding or referral network. They didn’t have a big blog following or an Instagram or Facebook audience already available.
See how support leaders at Zendesk, 99designs and Vendstructure their support teams for success.
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