Case Study: 99designs

Photo of Lucy Jasper
by Lucy Jasper
See how 99designs, the worlds largest graphic design platform uses Influx to support their highly engaged design community.
Case Study

Case Study: ClassPass

Influx resolved 250,000+ tickets per month for ClassPass with a dedicated team of 76 agents. Learn more about the partnership here.
interviews

Interview with Lexi Horn, director of customer success at Blenders Eyewear

Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.
interviews

How to Build an Exceptional Live Chat Team - interview with Eugenia Chuprina

How do you build an exceptional live chat team on a startup budget? Eugenia Chuprina did it, starting as employee number five at Reply.
Case Study

Case Study: Biteable

How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
research

Best Zendesk apps for eCommerce - most popular

The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.