Customer Support, Done.

Grow your business faster with 24/7 Support as a Service: always on, elastic, with management and training included.

Case Studies

See how companies work with Influx to deliver excellent 24/7 support.

Koala Australia's fastest growing furniture company.
Sendle 10+ full time agents supplementing an existing team
Blenders 10+ full time agents plus burst coverage using Zendesk and Shopify

View more client testimonials on our clients page.

How it works

Your team

Hire experienced agents and teams on demand. Our service is month to month with all management, training, QA and reporting included. Hire one agent or fifty.

Your hours

Help your customers quickly at all hours, in any country, every day of the year. Our distributed team works 24/7, including weekends and holidays.

Your standards

Our service improves automatically while fully integrating with your existing systems. We base our management on CSAT, NPS, CES, backlog by shift and resolution time.

See how it works or browse case studies.

Channels

We offer email support on demand or via dedicated agents. Additional channel usually require dedicated agents who become experts in your workflow and product.

 

Email Email
Chat Chat
Voice Voice
Facebook Facebook
Instagram Instagram
Amazon Amazon

Outsourced customer service

The Value Add Solution

After hours support

Wake up to inbox zero every day of the week, while delighting your customers with fast after-hours and weekend support.

Get in touch to learn more.

THE LONG TERM SOLUTION

Fully integrated teams

Hire an experienced team of agents, managers and trainers custom fit for your organization. We can ramp up a small team in one month and a 10+ person team in two months. Every agent goes through a three step recruiting process and a review specific to your expectations.

Get in touch to learn more.

The flexible support

On-demand support

Keep things simple with pay as you go pricing. Your on demand team can automatically fill in the gaps from your existing team or manage your entire support operation while you go through a growth or launch phase - perfect for startups

Get in touch to learn more.

Our experience

We partner with fast-growing brands to deliver consistently
high-quality, 24/7 customer service.

Control and professionalism - those were the main two things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.

Emily Howman
Customer Support Manager at Biteable, the world's simplest video maker.

Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.

Angela Trinidad
Customer Service Team Lead at Sendle - growing 3x year-on-year

Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.

Ben Hamey
Bonobo is the exclusive app developer for Moleskine, $1 Billion+ market cap. 50% valuation growth in the last two years.

Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.

Cori Morris
Customer support manager at Front, $60+ MM in funding with 3,500+ clients.

How it works: Tech

We use API connections to proactively manage our team, plan, and share reports to better understand how to make the overall operation better. For example, check out our free support forecaster tool. We currently have API connections with the following help desks and chat platforms.

Sign up and connect your help desk to get your own insights.

Support as a Service benefits

Powered by a team of agents, managers, and engineers, ready to answer your tickets 24/7.

 

Stopwatch

24/7 Support

Resolve questions and sell globally, 24/7. Our on demand team works all hours, every day, every weekend, every holiday.

Mail

Inbox Zero

Start your day with an empty inbox. Our team works across multiple mailboxes, helping with both tier 1 and tier 2 tickets.

Link

Fully Integrated

Your workflows, standards and channels. We connect with all major help desks. Working directly with your team.

Management

Management Included

Generate results not headaches. Our team reports to local management for 1:1, training, career planning and reviews.

Event

Month to Month

Scale up without the commitments. Add or remove agents when needed. We match our team with your bursts.

Smile

90+ CSAT

Improve satisfaction scores with fast and thoughtful responses. Our team improves with ongoing QA and training.

Learn more about Support as a Service

Get 24/7, fully-managed, multi-tier, multi-channel support, available on demand, in a simple monthly format.

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