Elastic Customer Service

24 x 7 x 365 support for your customers.

90% of customer queries answered within 5 hours.

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Variable pricing

All businesses have busy periods and quiet times. Influx scales with you.
When it's busy, more people answer your customer queries so response times stay low.
When it's quiet your costs go down.

We’re online 24 x 7 so you don’t have to be

Our global team works weekends and public holidays, so your customers get help when they need it.

We’ll use your current helpdesk

We integrate with your current helpdesk to make the transition quick and easy. Or, if you’re looking for a change, we’ll help you make the switch to a new solution.

Zendesk Customer Service Software Freshdesk Online Customer Support Software Help Desk Software By Help Scout Desk customer service app Groove Simple Online Help Desk Software Ticksy Simple, Beautify Customer Support

Get to know your customers even better

Customer support is a valuable source of customer insight but it's also noisy.

We bring important issues to your attention and each week you'll get clear and useful data on customer trends and feedback.

Weekly reports

Powerful data

Detailed stats

Happy customers with happy customers

Influx has been amazing for us as it frees our time and our minds to better focus on growing the business, while knowing that our customers are being fully supported and given the best experience possible.

Rob annex Rob Ward Annex Products

Simple, flexible pricing

Customer support doesn’t do one-size-fits-all.

Our scalable pricing model grows with you and your demand.

Calculate your pricing