Customer Support, Done.
Support excellence that helps growing brands scale with fast, flexible, 24/7 customer service. The best agents answering tickets for you on simple month to month plans.
Extend your support operation with teams built for growth.
Our Support as a Service, part time or full time solutions include:
INFLUX IS A TRUSTED SERVICE PARTNER FOR BRANDS FROM STARTUP TO SCALE
"We're able to scale service without sacrificing quality."
"They are more than a vendor. They are great people."
"Influx allows us to scale with confidence."
"Partnering with Influx has been a game changer!"
"We continue to get rave reviews from our customers!"
Brand-first customer support
Hire a support operation that can grow with you
Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.
Ana, Customer Support, 2 yrs with Influx
Fully managed
Improve autonomously with fully managed support
We’re a complete operation on demand. Through three levels of management we get to know your organisation inside out, so you can scale up without compromising quality.
Lara, Customer Support, 2 yrs with Influx
Fast onboarding
Start in one week
Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.
Monifa, Team Leader, 4 yrs with Influx
Influx in action
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Reduced 48hr response time by 6x while growing 300+% with dedicated agents
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours coverage with dedicated agents for 142% ticket increase via live chat and email
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
See what clients are saying →
Flexible support team benefits
See how companies work with Influx to deliver flexibility and scale.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
No commitments
No lock-in contracts. No upfront fees. Simple month to month pricing, and the flexibility to scale your team up and down as you need.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Delivering a flexible customer experience on brand and at scale
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Contact sales →
Our results
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
How it works: Tech
We connect with all technologies for a seamless end to end support experience.
Want to learn more about how we can connect to your systems? Chat with sales →
More solutions
eCommerce and Retail
SAAS
Live chat
Enterprise call center
How it works
Burst Coverage
After Hours
Sales teams on demand
Ready to try Influx? See more solutions →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support