Customer Support, Done.

Hire 24/7 teams to clear the inbox as you need it. We match your brand voice exactly with all management and training included. Launch in 1 week.

Need 30+ agents? No problem. How much will this cost me? See pricing.

Case Studies

Burst coverage resolves 2800+ backlog with 90+% CSAT
76 agents resolved 250,000+ tickets per month.
5x burst coverage for seasonal sales. Easy scale up.
10+ full time agents to supplement an existing team.

Read more clients testimonials or case studies

Flexible support team benefits

See how companies work with Influx to deliver flexibility and scale

 

Scale fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.

Launch new channels

Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

Improve automatically

Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

No commitments

Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.

Prepare for the future

Start small with Support as a Service, then expand later into multichannel, proactive onboarding and insights. Get started with just 150 tickets/month.

Start in one week

We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.

Turn your service up or down as you need it.

Our service is elastic, so you only pay for responses When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.

For exact response times, get in touch with us.

Our results

94%

Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.

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250K

Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.

Read the case study →

3x

Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.

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Multichannel support. Scalable conversations on every channel.

Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social, like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.

Ready to try Influx? Contact sales →

How it works: Tech

We connect with all technologies for a seamless end to end support experience.

Want to learn more about how we can connect to your systems? Chat with sales →

Sample experience

"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."

Jessica Warren, Global Support Manager at 99designs, the worlds largest creative platform for custom graphic design.

Read the case study →

"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn't have had such a successful Q1 without Influx's help."

Shannon Vilmin, Vendor Operations Specialist at ClassPass, transforming the fitness industry, raised $285 million Series E funding in January 2020.

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"Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers."

Andi Ancheta, VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms.

Read more client testimonials →

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.

Tell us more to help us get started.

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