Customer Support, Done.

Scale up fast with 24/7 teams working on demand. Hire a complete operation that grows with you and improves automatically.

Need 30+ agents? No problem. We're ready.

How much will this cost me? See pricing.

Case studies

See how companies work with Influx to deliver flexibility and scale.

Classpass 76 agents resolved 250,000+ tickets per month.
Blenders 5x burst coverage for seasonal sales. Easy scale up.
99designs Fully integrated team. Consistent quality & brand match.
Biteable 24/7 sales and support, 4-minute response times.
Sendle 10+ full time agents to supplement an existing team.
Ettitude End-to-end eCommerce support. Flex and scale capacity.

Read more clients testimonials or case studies.

Flexible support team benefits

Trusted brands work with Influx to deliver consistently high-quality
customer service, 24/7, in a simple month to month format.

 

Rocket icon

Scale fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.

Mobile icon

Launch new channels

Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

Feedback icon

Improve automatically

Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

Umbrella icon

No commitments

Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.

Calendar icon

Prepare for the future

Start small with Support as a Service, then expand later into multichannel, proactive onboarding and insights. Get started with just 150 tickets/month.

Stopwatch icon

Start in one week

We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.

Turn your service up or down as you need it.

Our service is elastic, so you only pay for responses When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.

For exact response times, get in touch with us.

Influx dashboard

Our results

94%

Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.

Learn more →

250K

Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.

Read the case study →

3x

Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.

Learn more →

Multichannel support.
Scalable conversations on every channel.

Our teams are flexible and work quickly across all channels. Email, chat, voice and even social like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.

Ready to try Influx? Contact sales →

Multichannel

How it works: Tech

We connect with all technologies for a seamless end to end support experience.

Logo belt tech

Want to learn more about how we can connect to your systems? Chat with sales →

Delivering a flexible customer experience on brand and at scale.

Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

Ready to try Influx? Contact sales →

Sample clients

Logo cloud mobile

Our clients partner with us to deliver fast, high-quality support at scale. Browse the case studies.

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.

Tell us more to help us get started.

How many full time support agents work for you currently?

How many support tickets do you have per week?

Which services are you looking for?