Customer Support, Done.
Grow your business faster with 24/7 Support as a Service: always on, elastic, with management and training included.
Support as a Service benefits
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.
Prepare for the future
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Turn your service up or down as you need it
Our service is elastic, so you only pay for responses When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.
For exact response times, get in touch with us.
“Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.”
How it works: Tech
We use API connections to proactively manage our team, plan, and share reports to better understand how to make the overall operation better. For example, check out our free support forecaster tool. We currently have API connections with the following help desks and chat platforms.
Sign up and connect your help desk to get your own insights.
How Support as a Service works
Hire experienced agents and teams on demand. Our service is month to month with all management, training, QA and reporting included. Hire one agent or fifty.
Help your customers quickly at all hours, in any country, every day of the year. Our distributed team works 24/7, including weekends and holidays.
Our service improves automatically while fully integrating with your existing systems. We base our management on CSAT, NPS, CES, backlog by shift and resolution time.
Learn more about Support as a Service
Get 24/7, fully-managed, multi-tier, multi-channel support, available on demand, in a simple monthly format.