Customer Support, Done.
Scale up fast with 24/7 teams working on demand. Hire a complete operation that grows with you and improves automatically.
Need 30+ agents? No problem. We're ready.
How much will this cost me? See pricing.
Case studies
See how companies work with Influx to deliver flexibility and scale.
76 agents resolved 250,000+ tickets per month.
5x burst coverage for seasonal sales. Easy scale up.
Fully integrated team. Consistent quality & brand match.
24/7 sales and support, 4-minute response times.
10+ full time agents to supplement an existing team.
End-to-end eCommerce support. Flex and scale capacity.
Read more clients testimonials or case studies.
Flexible support team benefits
Trusted brands
work with Influx to deliver consistently high-quality
customer service,
24/7, in a simple
month to month format.
Scale fast
Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
No commitments
Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.
Prepare for the future
Start small with Support as a Service, then expand later into multichannel, proactive onboarding and insights. Get started with just 150 tickets/month.
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Turn your service up or down as you need it.
Our service is elastic, so you only pay for responses When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.
For exact response times, get in touch with us.
Our results
94%
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
250K
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
3x
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
Multichannel support.
Scalable conversations on every channel.
Our teams are flexible and work quickly across all channels. Email, chat, voice and even social like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.
Ready to try Influx? Contact sales →
How it works: Tech
We connect with all technologies for a seamless end to end support experience.
Want to learn more about how we can connect to your systems? Chat with sales →
Delivering a flexible customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Contact sales →
Sample clients
Our clients partner with us to deliver fast, high-quality support at scale. Browse the case studies.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
