Flexible support team benefits
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.
Prepare for the future
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Turn your service up or down as you need it.
Our service is elastic, so you only pay for responses When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.
For exact response times, get in touch with us.
average reduction in ticket resolution time
Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.
Michelle Luchese, Co-Founder at Manly Bands profitable in one year, disrupting the wedding ring market with superior customer service.
How it works: Tech
We use API connections to proactively manage our team, plan, and share reports to better understand how to make the overall operation better. For example, check out our free support forecaster tool. We currently have API connections with the following help desks and chat platforms.
Sign up and connect your help desk to get your own insights.
Delivering a flexible customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Contact sales →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.