Customer Support, Done.
Support excellence that helps growing brands scale with fast, flexible, 24/7 customer service. The best agents answering tickets for you on simple month to month plans.
Extend your team, or get a complete support operation
with Support as a Service, part time or full time agents.
INFLUX IS A TRUSTED SERVICE PARTNER FOR BRANDS FROM STARTUP TO SCALE
Brand-first service teams that grow with you
Deliver a brand-first service experience forever with expertly managed teams. Influx is:
Go 24/7 with a global team of agents trained just on your brand. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.
We answer tickets quickly. With rapid first-touch resolutions (delivered with a smile), you'll get high NPS, CSAT and more 5 star reviews.
Our simple month-to-month plans means you can flex up and down whenever you need. Flexible pricing with pay per agent or pay per ticket plans.
Start with a fractional agent and scale up to dedicated full-time agents and custom teams, all on demand.
Our experienced managers provide training, QA, performance management. Our framework ensures that KPIs always improve, automatically.
Get started, today
INBOX ZERO
“With agents working tirelessly, we saw an incredible achievement from the team with inbox at 0.”
Dane Burgess, Head of Customer Support at Linktree
Discover how Linktree partnered with Influx to provide 24/7 global support coverage.
Flexible support team benefits
See how companies work with Influx to deliver flexibility and scale.
Scale fast
Support your growing customer base as your business scales 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.
Launch new channels
Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.
Improve automatically
Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.
No commitments
No lock-in contracts. No upfront fees. Simple month to month pricing, and the flexibility to scale your team up and down as you need.
Prepare for the future
Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.
Start in one week
We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.
Influx in action
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Reduced 48hr response time by 6x while growing 300+% with dedicated agents
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours coverage with dedicated agents for 142% ticket increase via live chat and email
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
See what clients are saying →
Elastic Service
Scale fast and launch new channels
Our flexible service expands and contracts with you. Whatever the volume, wherever the customer, we’re here to ensure you hit KPIs.
Ana, Customer Support, 2 yrs with Influx
Future proof
Hire a support operation that can grow with you
Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.
Judith, Recruiter, 5 yrs with Influx
Our results
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
Automatic improvement
Improve autonomously with fully managed support
We’re a complete operation on demand. Through three levels of management we get to know your organisation inside out, so you can scale up without compromising quality.
Daniel, Dpt. Delivery Manager, 6 yrs with Influx
Fast onboarding
Start in one week
Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.
Monifa, Team Leader, 4 yrs with Influx
Delivering a flexible customer experience on brand and at scale
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Contact sales →
Multichannel support. Scale fast on every channel.
Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social, like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.
Ready to try Influx? Contact sales →
Lara, Customer Support, 2 yrs with Influx
How it works: Tech
We connect with all technologies for a seamless end to end support experience.
Want to learn more about how we can connect to your systems? Chat with sales →
More solutions
eCommerce and Retail
SAAS
Live chat
Enterprise call center
How it works
Burst Coverage
After Hours
Sales teams on demand
Ready to try Influx? See more solutions →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support