Customer Support, Done.

Hire 24/7 teams to clear the inbox as you need it. We match your brand voice exactly with all management & training included.

Need staffing now? Launch a support team in one week →

TRUSTED BY GLOBAL BRANDS FROM STARTUPS TO ENTERPRISE

Influx in action

See what clients are saying →

Flexible support team benefits

See how companies work with Influx to deliver flexibility and scale.

Scale fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.

Launch new channels

Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

Improve automatically

Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

No commitments

Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.

Prepare for the future

Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.

Start in one week

We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.

Elastic Service

Scale fast and launch new channels

Our flexible service expands and contracts with you. Whatever the volume, wherever the customer, we’re here to ensure you hit KPIs.

How it works →

Future proof

Hire a support operation that can grow with you

Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.

See how pricing works →

Our results

94%

Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.

Learn more →

250K

Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.

Read the case study →

Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.

Learn more →

Automatic improvement

Improve autonomously with fully managed support

We’re a complete operation on demand. Through three levels of management we get to know your organisation inside out, so you can scale up without compromising quality.

How we learn your business →

Fast onboarding

Start in one week

Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.

Let’s chat →

Delivering a flexible customer experience on brand and at scale

Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

Ready to try Influx? Contact sales →

Multichannel support. Scale fast on every channel.

Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social, like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.

Ready to try Influx? Contact sales →