Customer Support, Done.

Grow your business faster with 24/7 Support as a Service: always on, elastic, with management and training included.

Case Studies

See how companies work with Influx to deliver excellent 24/7 support.

Koala Australia's fastest growing furniture company.
Sendle 10+ full time agents supplementing an existing team
Blenders 10+ full time agents plus burst coverage using Zendesk and Shopify

View more client testimonials on our clients page.

Support as a Service benefits

Trusted brands work with Influx to deliver consistently high-quality
customer service, 24/7, in a simple month to month format.

 

Rocket launch

Scale fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.

Smartphone

Launch new channels

Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

Good

Improve automatically

Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

Support umbrella

No commitments

Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.

Event

Prepare for the future

Start small with Support as a Service, then expand later into multichannel, proactive onboarding and insights. Get started with just 150 tickets/month.

Stopwatch

Start in one week

We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.

Turn your service up or down as you need it

Our service is elastic, so you only pay for responses When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.

For exact response times, get in touch with us.

Influx dashboard
71%
average reduction in ticket resolution time.

“Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.”

Michelle Luchese, Co-Founder at Manly Bands profitable in one year, disrupting the wedding ring market with superior customer service.

Multichannel support on demand

We offer email support on demand or via dedicated agents. Additional channel usually
require dedicated agents who become experts in your workflow and product.

 

Email Email
Chat Chat
Voice Voice
Facebook Facebook
Instagram Instagram
Amazon Amazon

How it works: Tech

We use API connections to proactively manage our team, plan, and share reports to better understand how to make the overall operation better. For example, check out our free support forecaster tool. We currently have API connections with the following help desks and chat platforms.

Sign up and connect your help desk to get your own insights.

How Support as a Service works

Your team

Hire experienced agents and teams on demand. Our service is month to month with all management, training, QA and reporting included. Hire one agent or fifty.

Your hours

Help your customers quickly at all hours, in any country, every day of the year. Our distributed team works 24/7, including weekends and holidays.

Your standards

Our service improves automatically while fully integrating with your existing systems. We base our management on CSAT, NPS, CES, backlog by shift and resolution time.

See how it works or browse case studies.

Learn more about Support as a Service

Get 24/7, fully-managed, multi-tier, multi-channel support, available on demand, in a simple monthly format.

Tell us more to help us get started.

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