Pricing & details

Deliver consistently high-quality customer service, 24/7, with Support as a Service. Our complete support operation on demand includes all management, training and QA, while you only pay per response.

Learn more about how our service works or browse use cases.

Need a discount? Switch to dedicated agents for larger volumes.

More than 1,000 responses per month or need live chat support? Contact us for custom pricing.
All new plans start with a two week free trial and training period with no commitments.

Case Studies

See how companies work with Influx to deliver excellent 24/7 support.

Koala Australia's fastest growing furniture company.
Sendle 10+ full time agents supplementing an existing team
Blenders 10+ full time agents plus burst coverage using Zendesk and Shopify

Read more clients testimonials or case studies.

71%
average reduction in ticket resolution time.

“Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.”

Michelle Luchese, Co-Founder at Manly Bands profitable in one year, disrupting the wedding ring market with superior customer service.

Support as a Service benefits

Powered by a team of agents, managers, and engineers, ready to answer your tickets 24/7.

 

Stopwatch

24/7 Support

Resolve questions and sell globally, 24/7. Our on demand team works all hours, every day, every weekend, every holiday.

Mail

Inbox Zero

Start your day with an empty inbox. Our team works across multiple mailboxes, helping with both tier 1 and tier 2 tickets.

Link

Fully Integrated

Your workflows, standards and channels. We connect with all major help desks. Working directly with your team.

Management

Management Included

Generate results not headaches. Our team reports to local management for 1:1, training, career planning and reviews.

Event

Month to Month

Scale up without the commitments. Add or remove agents when needed. We match our team with your bursts.

Smile

90+ CSAT

Improve satisfaction scores with fast and thoughtful responses. Our team improves with ongoing QA and training.

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