Customer Support as a Service - pricing & details

Deliver consistently high quality customer service with fast response times, 24/7. Our complete support operation on demand includes all management, training and QA, while you only pay per response.

Learn more about how our service works here or browse use cases.

Calculate your support costs

responses per month

USD
$599
per month

Get a quote

More than 2,000 responses per month or need live chat support? Contact us for custom pricing.
All new plans start with a two week free trial and training period with no commitments.

“Influx has really helped us with high volume hours. We're pretty data driven, so we know when we're struggling to deliver an experience that's up to the quality that we want. Influx helps us with that.

It also feels more like a partnership than a business arrangement. Influx is invested in our success.”

Steve Noone O'Connor
Global Director of Customer Experience at Vend, selling to 18,000+ businesses. Read the case study

Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.

Michelle Luchese
Co-Founder at Manly Bands, profitable in one year, disrupting the wedding ring market with superior customer service.

Read the case study

Elastic

Perfect for volumes, big and small!

  • Per response pricing.
  • Scale up or down as you need.
  • Ongoing training and support of new agents managed by Influx.
  • Timezone and people management by Influx.
  • Pay as you go.

Dedicated

Ideal for clients with more specialist support requirements

  • Per agent pricing.
  • Support specialization.
  • 6 month minimum commitment.
  • Fixed billing.

Hybrid

Made for larger scale support operations - the best of both worlds!

  • A combination of per agent and per response pricing.

Dedicated client captain and account manager come with all plans.

Not sure what you need? Schedule a call for a demo or to explain your situation a little more.