Customer Support as a Service - pricing & details

Deliver consistently high quality customer service with fast response times, 24/7. Our complete support operation on demand includes all management, training and QA, while you only pay per response.

Learn more about how our service works or browse use cases.

Need a discount? Switch to dedicated agents for larger volumes.

Calculate your support costs

responses per month

USD
$599
per month

Get in touch

More than 1,000 responses per month or need live chat support? Contact us for custom pricing.
All new plans start with a two week free trial and training period with no commitments.

Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.

Michelle Luchese
Co-Founder at Manly Bands, profitable in one year, disrupting the wedding ring market with superior customer service.

Read the case study

Your team, Influx, has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth. Big THANK YOU and nice work! :)

Angela Trinidad
Customer Service Team Lead at Sendle, growing 3x year-on-year

Read the case study

Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.

Ben Hamey
Bonobo is the exclusive app developer for Moleskine, $1 Billion+ market cap. 50% valuation growth in the last two years.

Elastic

Perfect for volumes, big and small!

  • Per response pricing.
  • Scale up or down as you need.
  • Ongoing training and support of new agents managed by Influx.
  • Timezone and people management by Influx.
  • Pay as you go.

Dedicated

Ideal for clients with more specialist support requirements

  • Per agent pricing.
  • Support specialization.
  • 6 month minimum commitment.
  • Fixed billing.

Hybrid

Made for larger scale support operations - the best of both worlds!

  • A combination of per agent and per response pricing.

Dedicated client captain and account manager come with all plans.

Not sure what you need? Schedule a call for a demo or to explain your situation a little more.