#1 on demand partner for global CX teams
Trusted by startups to enterprise across 750+ brands since 2013. Nearshore service model. Monthly pricing.
"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."
"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."
“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."
"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."
“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."
"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."
"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."
“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."
"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."
“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."
24/7 talent management, your way
When it comes to talent retention, one size doesn't fit all. Influx understands this, providing a flexible management layer that adapts to your specific needs, systems and rhythms. We don’t just support; we enhance and grow with your business, taking your established processes and scaling them to new heights.
Service excellence, elevated
Ever had a customer support experience that felt different — where the quality of service shone through? At Influx, our 24/7 talent teams go beyond problem-solving, we prioritize exceptional people, ensuring your customers always feel valued and satisfied.
24/7 talent, global coverage
Our worldwide talent network works within their local working zones, ensuring they’re fresh, alert, and ready to engage with your customers at optimal times. This means extended operational hours for your customers and a happier, healthier work-life balance for our teams, creating a compounding effect on retention and performance.
Why Influx?
Brand alignment
Our agents become your brand ambassadors. We speak your language and reflect your company’s values.
Proven experience
Trust in our proven track record. We bring years of experience to deliver consistently exceptional service.
Seamless integration
Influx adapts to your current systems, amplifying your existing processes. See all of our integrations.
24/7 coverage from 76 agents achieves a 49% reduction in first response time
After-hours coverage with dedicated agents for a 142% ticket increase via live chat and email
24/7 email and live chat support achieves 94% CSAT with social media experts
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
Meshki supports 589% business growth with an ethical near-shore service model & achieves 95% CSAT
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
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