Case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

All Case studies Customer experience Customer support Product Work culture

Case studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut

Case studies CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars. See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.

Case studies Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.

Case studies 99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance. See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.

Case studies Annex Products partnered with Influx to focus on growth and become the global leader in smartphone mounting systems As Annex Products scaled the team made a strategic decision to focus their management energy on growth and distribution. That’s when they asked Influx to help with their customer support operations.

Case studies Clipboard Health's app hits unicorn status with Influx.com providing an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month & achieve a 94% CSAT

Case studies Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.

Case studies Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.

Case studies Tipsy Elves scales support by 5x during peak season with 92% CSAT Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.

Case studies Bearpaw case study: 100% customer support for 2x seasonal ticket spikes See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.

Case studies Brand Access case study: 95%+ CSAT for 8500+ tickets per month See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!

Case studies Winkl case study: Instant live chat support with a 94% customer feedback rating See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.