case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Full Focus case study: Reduced 48hr response time by 6x while growing 300+%
Read how Full Focus partnered with Influx to get on top of the backlog and grow 300+% .
Asana Rebel case study: 100% customer support in 6 languages across 7 platforms
See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
CASELY case study: Improved first response time by 10x while experiencing 16,954% growth
See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents
See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.
AKKO case study: After-hours coverage for 142% ticket increase via live chat and email
See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.
Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT
How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage
See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
Linktree case study: 93% CSAT for 24/7 coverage in 5 languages
See how Linktree works with Influx for 24/7 coverage to achieve 93% CSAT for tier-2 tickets and inbox zero.
Stay up-to-date with the latest CX news and insights with our biweekly newsletter.
Receive top curated content straight to your inbox. Sign up now.
