case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT
How a follow-the-sun model is the future of delivering top tier CX.
8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls
See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.
Six brands, one streamlined customer service solution
See how JS Group partnered with Influx for a multi-brand customer service solution.
Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support
See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.
Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support
See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.
Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days
See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.
Tipsy Elves scales support by 5x during peak season with 92% CSAT
Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.
Light My Bricks earns 5-star reviews from over 92% of their customers
See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.
Sales team closes $1.6m in new revenue
A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
Stay up-to-date with the latest CX news and insights with our biweekly newsletter.
Receive top curated content straight to your inbox. Sign up now.
