Case Studies

See how brands work with Influx to deliver fast, high-quality support at scale.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Case Studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut

Case Studies Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.

Case Studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.

Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.

Case Studies ResetSmile optimizes customer support & clears backlog with Influx Influx built a proactive, voice-first support operation for ResetSmile—absorbing call spikes, resolving stalled cases, and maintaining high emotional-quality standards across every interaction.

Case Studies Corpay transforms 24/7 Australasian CX with Influx From long digital backlogs to a high-performing, multi-channel CX operation, while freeing internal sales teams to focus on strategic opportunities.

Case Studies CX success: Koh leverages both human + AI agents to achieve 86% CSAT Human + AI agents drive brand love + 5-star reviews.

Case Studies Yazio scales 5-star multilingual support to 5.6 million global users with Influx.com From Germany to 150 countries and 20 languages with 94% CSAT—while cutting response times by 90% during their busiest season.

Case Studies ClassPass scales global member support with Influx Influx partnered with ClassPass to build a global CX operation capable of handling 250,000+ monthly tickets, delivering agility, consistency, and 24/7 coverage without compromising quality.

Case Studies Blenders scales global CX with Influx with 24/7 dedicated support Influx.com partnered with Blenders Eyewear to deliver always-on, brand-aligned customer support, combining dedicated coverage with on-demand flexibility to handle up to 20,000 ticket surges during peak sales periods.

Case Studies Asana Rebel case study: 100% customer support in 6 languages across 7 platforms See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.

Case Studies ettitude case study: End-to-end eCommerce support on demand See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.