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case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

Case Study

Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes

See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Case Study

Full Focus case study: Reduced 48hr response time by 6x while growing 300+%

Read how Full Focus partnered with Influx to get on top of the backlog and grow 300+% .
Case Study

Asana Rebel case study: 100% customer support in 6 languages across 7 platforms

See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
Case Study

CASELY case study: Improved first response time by 10x while experiencing 16,954% growth

See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Case Study

Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents

See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.
Case Study

AKKO case study: After-hours coverage for 142% ticket increase via live chat and email

See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.
Case Study

Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT

How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
Case Study

AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage

See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
Case Study

Linktree case study: 93% CSAT for 24/7 coverage in 5 languages

See how Linktree works with Influx for 24/7 coverage to achieve 93% CSAT for tier-2 tickets and inbox zero.
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