case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT
How a follow-the-sun model is the future of delivering top tier CX.
Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog
See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.
Linktree partnered with Influx to make CX simple and fast for all of their 2.8 million subscribers
How an on-demand CX operation supported a $1.3 billion tech juggernaut
Healthcare app hits unicorn status with Influx.com providing an elastic, 24/7 operational layer
See how Influx.com scaled to resolve 10,000 calls per month & achieve a 94% CSAT
Six brands, one streamlined customer service solution
See how JS Group partnered with Influx for a multi-brand customer service solution.
Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support
See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.
Koala case study: After Hours Email and Chat Support Powering 70%+ NPS
Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.
Asana Rebel case study: 100% customer support in 6 languages across 7 platforms
See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
ClassPass case study: 76 agents resolve 250,000+ tickets per month, surpassing KPIs
Influx resolved 250,000+ tickets per month for ClassPass with a dedicated team of 76 agents. Learn more about the partnership here.
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