Case Studies

See how brands work with Influx to deliver fast, high-quality support at scale.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Case Studies Corpay transforms 24/7 Australasian CX with Influx From long digital backlogs to a high-performing, multi-channel CX operation, while freeing internal sales teams to focus on strategic opportunities.

Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.

Case Studies CX Success: Koh leverages both Human + AI agents to achieve 86% CSAT Human + AI agents drive brand love + 5-star reviews.

Case Studies Yazio scales 5-star multilingual support to 5.6 million global users with Influx.com From Germany to 150 countries and 20 languages with 94% CSAT—while cutting response times by 90% during their busiest season.

Case Studies ClassPass scales global member support with Influx Influx partnered with ClassPass to build a global CX operation capable of handling 250,000+ monthly tickets, delivering agility, consistency, and 24/7 coverage without compromising quality.

Case Studies Blenders scales global CX with Influx with 24/7 dedicated support Influx.com partnered with Blenders Eyewear to deliver always-on, brand-aligned customer support, combining dedicated coverage with on-demand flexibility to handle up to 20,000 ticket surges during peak sales periods.

Case Studies Asana Rebel case study: 100% customer support in 6 languages across 7 platforms See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.

Case Studies ettitude case study: End-to-end eCommerce support on demand See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.

Case Studies Tipsy Elves scales support by 5x during peak season with 92% CSAT Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.

Case Studies Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.

Case Studies Spoonflower case study: 91% CSAT for 3,200+ tickets per month with scale-up capacity for seasonal spikes See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200+ tickets per month.

Case Studies Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.