Customer service as a service

Test us out! Ask us a support question

Influx experts respond to your customer support emails

Our focus is your customer support - we'll care and be good at it

Your customers get timely support so you can focus on what you're good at

It gets better with awesome features
No integration

We use your existing support desk including Zendesk, Desk, HelpScout, Groove and more.

Create an account for us and we start right away.

Customer insights

With a better signal/noise ratio in your support channel, your customer insights get better.

And we'll report back to you on things we see as important.

High Availability

A specialist team works together to serve your customers.

Let us worry about sick days, vacations and other disruptions.

Scalability

Our service scales up or down with your business needs.

We're ready to respond to unexpected increases in your email volume.

Start a 2 week free trial!
Here’s how it works:
  1. You add us into your customer support workflow.
  2. We watch, learn and gradually take on the humdrum, everyday meat-and-potatoes support.
  3. When something isn’t clear, we ask you questions, to be sure we get it right.
  1. By the end of the trial, we’re handling your repetitive, unexceptional support.
  2. You retain visibility into everything, and continue to answer the difficult support issues.
  3. Not happy? Cancel any time!
Sign up for a 2 week free trial!
No credit card required.
Elastic Pricing

Lite

24 hours average response time

Standard

8 hours average response time

Plus

4 hours average response time
2
Monthly support responses:
  Plan
Responses
Monthly cost
Deca
105
$199  
Hecto
210
$399  
Kilo
315
$599  
Mega
421
$799  
Giga
526
$999  
Tera
631
$1199  
Peta
736
$1399  
Exa
842
$1599  
Zetta
947
$1799  
Yotta
1052
$1999  
Pous
1157
$2199  
Haploun
1263
$2399  
Diploun
1368
$2599  
Orgyia
1473
$2799  
Kalamos
1578
$2999  
Hamma
1684
$3199  
Plethron
1789
$3399  
Stadion
1894
$3599  
Dialous
1999
$3799  
Hippikon
2105
$3999  
Milon
2210
$4199  
Dolichos
2315
$4399  
Parasanges
2421
$4599  
Schoinos
2526
$4799  
Stage
2631
$4999  


Please get in touch to discuss larger plans.
Sign up for a 2 week free trial!
No credit card required.
We aim to please

“Influx have provided incredibly fast and professional support to our customers, freeing us up to do what we do best: developing and marketing our product.”

Nicholas Firth-McCoy — Paydirt

“The value added by Influx to supporting our customers has benefited our business beyond expectation. Read more »

Being overwhelmed by customers asking for support is a good thing, you've most probably made a successful product, but you’ll eventually need to move further as a business and invest your time in developing new products.

That’s where Influx comes in and it does a great job! Basically, it gives you the time you need to do yours.”

Adrian Labos — Get Bowtied

“Fast, reliable and friendly customer service is invaluable to any business. Influx has delivered! Now we can focus on our passion - designing great products.”

Jeff Starr — PixelGrapes

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