Ticketing support

Deliver a seamless event experience - at scale - with 24/7 service teams, ready to help with ticket sales, registration support, people logistics, platform access and post-event feedback.

Launch your fully-managed service team in one week,
with simple month to month pricing. Our event and ticketing teams typically operate as an extra layer of support,
perfect for annual events.

Influx provides a complete customer support operation.
The best agents working for you, 24/7.

Trusted support partner for 50+ events per year

Brand-first service teams that grow with you

Deliver an exceptional service experience from start-up to scale. Influx is:

Go 24/7 with a global team of agents trained just on your brand. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.

We answer tickets quickly. With rapid first-touch resolutions (delivered with a smile), you'll get high NPS, CSAT and more 5 star reviews.

Our simple month-to-month plans means you can flex up and down whenever you need. Flexible pricing with pay per agent or pay per ticket plans.

Start with a fractional agent and scale up to dedicated full-time agents and custom teams, all on demand.

Our experienced managers provide training, QA, performance management. Our framework ensures that KPIs always improve, automatically.

FAST ONBOARDING

Launch in one week

Have a team ready to go in as little as one week with pre-trained agents ready to onboard quickly and learn your business. Shift your focus to building your business with a dedicated and scalable support team.

Let Influx help with customer support, enterprise call centers and sales teams on demand.

ELASTIC SERVICE

Operational flexibility that’s fast and affordable

Choose your coverage and build your team based on your current business needs. Flex up and down as needed with operational flexibility. Scale easily with simple month-to-month pricing and no lock-in contracts.

24/7

Customer support that’s always on

Create a complete global support operation with 24/7 coverage that covers after hours support and weekend support. Our multilingual, multiregional teams provide omni-channel support including voice, chat, email, and social media.

See how Asana Rebel works with Influx to deliver support in 6 languages.

BRAND MATCH

Quality support experiences on brand and at scale.

Integrate knowledgable agents that respond to inquiries the same way a member of your in-house team would. We learn your brand voice and handle every interaction exactly how you want us to.

See how Full Focus works with Influx to ensure the perfect brand match.

FULLY MANAGED

Training and management included

Let your in-house management focus on growth with fully trained and managed customer support teams. Be prepared for all customer inquiries and free up your in-house team to take business growth to the next level. See how Brand Access works with Influx to achieve a 95% CSAT.