Support as a Service

Go 24/7 with fast, high-performance support teams working on demand. Pay per response, with all management and training included.

How much will this cost me? See pricing. Need a dedicated team? Check out support teams on demand →

TRUSTED BY HUNDREDS OF BRANDS, FROM STARTUP TO ENTERPRISE

All your digital channels, covered

 

Email support

Provide 24/7 support and resolve tickets fast with fully trained and experienced agents.

 

Live chat

Add a human layer to your customer support and deliver an experience that makes customers want to return.

 

Social

Fast, on brand support for your customers across all social channels. From Facebook to TikTok, 24/7.

Andi Ancheta
VP of Customer Success, Karbon

“Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.”

Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →

NO HIDDEN FEES

Affordable support in a simple month-to-month format

Move our service up and down as you need it. It’s month-to-month with no lock-in contracts. We automatically help for busy periods like Black Friday, Christmas, product launches and seasonal discounts.

For exact pricing details, get in touch →

24/7 COVERAGE

Weekends and after hours, covered

With an integrated support team responding to customers quickly, 5pm to 9am your local time. Support as a Service is particularly popular with companies selling internationally. With an on-demand support team you can be available - in every timezone.

For more information, get in touch →

CUSTOM SOLUTIONS

Flexible support experiences, at scale

Get both fast 24/7 responses and a fully-integrated support operation by combining our Support as a Service offering with a dedicated team. This delivers fast, multi-tier, multi-channel support and sales.

For exact customer support plans, get in touch →

Case Studies

See how companies work with Influx to deliver flexibility & scale.

95%+ CSAT for 8500+ tickets per month with specialized management support
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
24/7 omnichannel support for tier-1 & tier-2 tickets while experiencing 16,954% growth
100% customer support in 6 languages across 7 platforms for complete end-to-end support

Resources to retain your customers and streamline support

Business Operations
Learn how to fit support as a service into your existing operation
Product
Get 6 SaaS examples to grow your business faster
Best Practices
Grow your brand with these 8 customer retention strategies
Business Operations
Do you need support as a service? Find out if it's the right fit
Business Operations
What is support as a service? (And why you need it)

Ready to try Influx? Let’s talk!

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.