Sample clients

We partner with fast-growing brands to deliver consistently high-quality, 24/7 customer service.

Erin sprinkle

Getting started with Influx was really easy. We started with a simple Support as a Service team, which has now become a 5+ agent dedicated team working alongside Support as a Service agents. We’re now delivering fast resolutions at all hours, across all channels, while covering seasonal bumps and launches.

Erin Sprinkle
Head of Customer Care at MotorTrend Group - the largest automotive media brand in the world.
Michelle manly bands

Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.

Michelle Luchese
Co-Founder at Manly Bands , profitable in one year, disrupting the wedding ring market with superior customer service.
Angela trinidad

Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.

Angela Trinidad
Customer Service Team Lead, at Sendle, growing 3x year-on-year.
Annex rob

The bulk of our online sales and communications happen while we sleep, so Influx is able to support our customers 24/7 with fast and accurate responses.

Influx also gives us the ability to scale up support when needed without the need for extra head count. This is a huge advantage and allows us to concentrate on growing the business and making great products.

Rob Ward
Co-Founder, Annex Products & Quad Lock Case.
Ben bonobo

Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.

Ben Hamey
Bonobo is the exclusive app developer for Moleskine, $1 Billion+ market cap. 50% valuation growth in the last two years.
Sean corey

Influx has been an incredible asset to our company. They worked hard to really learn our products and they delivered our customers with quality and timely support. They are the perfect solution for any company looking to free up some time by outsourcing their product support. Highly recommend!

Sean Corey
Founder of TrueThemes and Karma Theme with 28,000+ Sales on ThemeForest.
Steve oconnor

Influx has really helped us with high volume hours. We're pretty data driven, so we know when we're struggling to deliver an experience that's up to the quality that we want. Influx helps us with that.

It also feels more like a partnership than a business arrangement. Influx is invested in our success.

Steve Noone O'Connor
Global Director of Customer Experience at Vend, selling to 18,000+ businesses.
Michaelgrant

The team is doing a fantastic job. They're developing their own style for responses, which gives our support emails a personal touch. This all happens 24/7 too.

Since working with Influx, we've been able to focus more time on new growth initiatives like launching our new sister brand - Povacci - coming soon!

Michael Grant
Founder of KGM Collective
Emily

Control and professionalism - those were the main two things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.

Emily Howman
Head of Customer Support at Biteable - the world’s simplest video maker.
Carpel

As a freemium business with 250,000+ users, we needed to create a support experiences that included an effective solution for our non-paying customers, as well as a fast and detailed troubleshooting channel for our paying customers. Influx delivered. Their 24/7 on demand service ensures everyone gets answers quickly, while their technical agents help us troubleshoot and document errors with our most valuable customers.

Ben Carpel
Entrepreneur & GM at Cyfe, building all-in-one business dashboards
Cori

Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.

Cori Morris
Customer support manager at Front, $60+ MM in funding with 3,500+ clients
Andi ancheta

Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.

Andi Ancheta
VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms.

Learn more about Support as a Service

Get 24/7, fully-managed, multi-tier, multi-channel support, available on demand, in a simple monthly format.

Tell us more to help us get started.

How many support tickets do you have per week?

Which services are you looking for?