Interviews
Hear what the industry experts are saying.
Interviews
How to build a SaaS support team with Emily Howman, customer service manager at Biteable
Emily Howman runs global support for Biteable. Learn how she built her team to deliver 24/7 fast support via Intercom.
Interviews
Support team alignment and metrics - Interview with Steve Noone O'Connor from Vend
Read how Vend provide an industry leading customer experience that helps power their entire business.
Interviews
3 steps to unleash your CX team and boost your brand
The customer experience team is a vital part of your company's brand. Learn how to pivot your CX department in these three steps.
Interviews
7 steps to prepare for seasons of scale
Black Friday CX tips from Laurin Thompke at Casely— which grew 16,594% in three years earning them #17 on Inc. 5000
Interviews
Customer support, simplified – hear from three successful brands working with Influx
Biteable, Karbon and Michael Hyatt & Company partner with Influx to deliver customer experiences that scale and flex - watch the video.
Interviews
Leadership and the power of authenticity in a remote workforce
Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.
Interviews
Gorgias tips for a successful Black Friday and Cyber Monday
Be prepared for Black Friday/Cyber Monday with these helpful tips from our partners over at Gorgias!
Interviews
Tips for a successful Influx interview from HR specialists
Be fully prepared to nail your Influx interview with these tips from our Human Resources team!
Interviews
Navigate 24/7 support with the top workforce management tools
Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.
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