AI Leadership
The playbook for AI-powered experiences. How CX leaders use AI to win — today.
AI Leadership
Two examples of AI agent management working
AI agent management improves resolution rate and CSAT for AI agents, reducing the workload for a human support team while freeing up time for the support team manager.
AI Leadership
How to deliver 24/7 support with AI
Optimise your brands CX with an AI + Human approach
AI Leadership
The 12 best AI customer support agents in 2026
In this guide, we break down the top AI agents to consider as part of your CX stack.
AI Leadership
AI context engineering for eCommerce (and why it matters)
Most knowledge bases weren’t built for AI. See how context engineering improves eCommerce support by reducing returns, confusion, and trust issues.
AI Leadership
The future of customer support is AI-human collaboration
Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
AI Leadership
What is AI Agent Management? A guide for CX teams
Most brands still treat AI as a project—something you set up once and leave to run. But CX doesn’t work like that. Your human team has oversight, AI needs that too.
AI Leadership
Three ways to add AI to your customer service stack (with examples and quotes from CX leaders)
AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.
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