Support as a Service for Technology
Respond to every customer, 24/7, with an elastic and on demand support model.
Influx has been an incredible asset to our company. They worked hard to really learn our products and they delivered our customers with quality and timely support. They are the perfect solution for any company looking to free up some time by outsourcing their product support. Highly recommend!
T1, T2 and T3 tech support
Our per response model covers frontline support, typically helping with known issues or helping with basic bug troubleshooting and documentation. Our dedicated agent service helps with T2 and T3 support, which includes things like checking code, customizing code, re-installs and anything else needed to help your customers faster.
Management and training included
All of our services include management and training. Even if you’re paying per agent, that service includes regular 1:1 agent training, feedback and career planning. We ensure replacement or extra capacity is available quickly as needed to deliver a consistent experience.
Professional and thoughtful communication
Our agents report to experienced support managers who enforce a specific style guide in our communication. We've worked with 200+ companies to build better support experiences. We regularly review communication and grammar abilities with all agents.
We’re VERY familiar with popular tech systems
Need a specific tech skill? Get in touch with us to check.
Some of our tech clients
As a freemium business with 250,000+ users, we needed to create a support experiences that included an effective solution for our non-paying customers, as well as a fast and detailed troubleshooting channel for our paying customers. Influx delivered. Their 24/7 on demand service ensures everyone gets answers quickly, while their technical agents help us troubleshoot and document errors with our most valuable customers.
“Influx has really helped us with high volume hours. We're pretty data driven, so we know when we're struggling to deliver an experience that's up to the quality that we want. Influx helps us with that.
It also feels more like a partnership than a business arrangement. Influx is invested in our success.”