Technical support
Scale your technical support with a dedicated team trained in your product and processes. Through high-context recruitment and continuous training, improve CSAT, meet SLAs and resolve issues faster.
Secure, fully managed, and flexible — expand coverage globally with simple month-to-month pricing.
Seamlessly extend your internal team with top talent from American, EU & APAC timezones.
Trusted technical CX partner, from startup to scale
Jermaine, Delivery Manager, 4 yrs with Influx
Expert level 1 & 2 support teams
Customer-first tech support delivered by the best agents.
Unlike traditional BPOs, Influx teams are from locations that guarantee a seamless customer & brand experience.
Anne, Team Leader, 4 yrs with Influx
Technical expertise you can rely on
Launch pre-trained teams to help with:
- Hardware/software setup
- Hardware/software configuration
- Issue debugging and resolution
- Outage management
- Account and security assistance
Expert teams that understand technology & service excellence.
Ana, Customer Support, 3 yrs with Influx
Flexible & scalable solutions
Tech support that feels in house, with the flexibility and scalability of a trusted partner.
Influx teams come on simple month to month plans, giving you the flexibility to scale up and down as needed.
“We absolutely crushed our year over year SLAs. We couldn’t have had such a successful Q1 without Influx’s help.”
Shannon Vilmin, Team Lead (Operations), ClassPass
Discover how ClassPass partnered with Influx to achieve 89% single touch resolutions.
Influx clears Asana Rebel's backlog globally
See how a 24/7, multilingual solution delivers top tier support
My experience was great! What I really appreciated was the customer service experience! I explained to them that the app didn’t fit with my needs and they immediately started the refund and cancelled my subscription! After 2 days I had my money back! So, even though I didn’t use the app for long time, the customer service experience is 5 star and for this reason I recommend this app!
See how Asana Rebel X Influx received 44,000 reviews with average 4.7 star rating in the app store. Read the case study →
More solutions
eCommerce and Retail
Startups
SaaS
Personal brands
Mobile app support
Health and Fitness
Marketplace
Tech
Ready to try Influx?
See more solutions
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
Building a remote support team with consistent culture, standards, and performance
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions