Technical support

Hire a technical support operation that grows with you. Our agents become experts in your product, delivering 24/7 support with lightning-fast SLAs.

Fast, fully-managed tier 1 support with month to month pricing.

Looking to scale growth? Hire Influx technical pre-sales agents.

TRUSTED BY HUNDREDS OF TECH BRANDS, FROM STARTUP TO ENTERPRISE

TAILORED

Level 1 support, tailored to your needs

Influx tech support agents work exclusively with your team, ensuring seamless integration into your workflows. Whether you’re managing an eCommerce store, a SaaS platform, or a high-traffic website, we provide skilled technical support tailored to your industry.

Ready to learn more? Get in touch →

Gabriel, Recruiter, 4 yrs with Influx

Flexibility

Proactive & Scalable tech support

Our agents go beyond reactive troubleshooting, they help prevent issues before they arise. From optimizing performance to securing your systems, we ensure your technology supports your business goals. We also integrate seamlessly into your existing systems and helpdesk.

Ready to learn more? Get in touch →

Ana, Customer Support, 3 yrs with Influx

Tech expertise

Technical expertise you can rely on

Our tech support agents are trained professionals with deep knowledge in:

WordPress - Theme and plugin troubleshooting, customization, and performance optimization.
Shopify - Store setup, app integrations, marketing guidance, and technical support.
Managed hosting - Server management, performance monitoring, and troubleshooting.

Ready to learn more? Get in touch →

Stephanie, Customer Support, 2 yrs with Influx

Cyber sercurity

Cyber Security

Our tech support agents understand:

Cybersecurity - Security assessments, monitoring, and compliance adherence.
Disaster recovery - Backup management, incident response, and system restoration.

Ready to learn more? Get in touch →

Mayang, Operations, 6 yrs with Influx

Works with popular tech platforms

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

What our partners say

“We’re now generating 93% CSAT, inbox zero, and 10-min response times, globally. Thank you Influx!”

Dane Burgess, Head of Customer Support, Linktree

See how Linktree partnered with Influx to provide 24/7 global support coverage with a team of two agents initially, then grew to a team of 10.

What our partners say

“We absolutely crushed our year over year SLAs. We couldn’t have had such a successful Q1 without Influx’s help.”

Shannon Vilmin, Team Lead (Operations), ClassPass

Discover how ClassPass partnered with Influx to achieve 89% single touch resolutions.

Influx x Linktree support
2.8 million subscribers

93% CSAT

Linktree's score after Influx

Partnered with Influx since 2020

Couldn’t get my links to work and contacted the customer care on a Sunday evening and was pleasantly surprised to find they replied within a few hours. Absolutely excellent service, very helpful, fast and kind. The person I was communicating with was Forsaria, honestly can’t recommend enough!

Pauline, Linktree Customer

See how Linktree achieved 93% CSAT while working with Influx. Read the case study →

Influx clears Asana Rebel's backlog globally

See how a 24/7, multilingual solution delivers top tier support

4.7 stars

Asana Rebel's score after Influx

Partnered with Influx since 2020

My experience was great! What I really appreciated was the customer service experience! I explained to them that the app didn’t fit with my needs and they immediately started the refund and cancelled my subscription! After 2 days I had my money back! So, even though I didn’t use the app for long time, the customer service experience is 5 star and for this reason I recommend this app!

Elisa, Asana Rebel customer

See how Asana Rebel X Influx received 44,000 reviews with average 4.7 star rating in the app store. Read the case study →

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.