Technical support

Respond to every customer, 24/7, with an elastic and on demand support model. We're VERY familiar with WordPress, Shopify, MySQL, CSS, JavaScript, PHP, cPanel and other popular tech systems.

Andi ancheta

Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.

Andi Ancheta
VP of Customer Success at Karbon, raised $11+ Million over four rounds. Next generation practice management software for accounting firms.

Choose your solution

The Value Add Solution

After hours support

Wake up to inbox zero every day of the week, while delighting your customers with fast after-hours and weekend support.

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THE LONG TERM SOLUTION

Fully integrated teams

Hire an experienced team of agents, managers and trainers custom fit for your organization. We can ramp up a small team in one month and a 10+ person team in two months. Every agent goes through a three step recruiting process and a review specific to your expectations.

Get in touch to learn more.

The flexible support

On-demand support

Keep things simple with pay as you go pricing. Your on demand team can automatically fill in the gaps from your existing team or manage your entire support operation while you go through a growth or launch phase - perfect for startups

Get in touch to learn more.

T1, T2 and T3 tech support

Our per response model covers frontline support, typically helping with known issues or helping with basic bug troubleshooting and documentation. Our dedicated agent service helps with T2 and T3 support, which includes things like checking code, customizing code, re-installs and anything else needed to help your customers faster.

For exact response times, get in touch with us.

24%
average reduction in first response time.

“As a freemium business with 250,000+ users, we needed to create a support experiences that included an effective solution for our non-paying customers, as well as a fast and detailed troubleshooting channel for our paying customers. Influx delivered. Their 24/7 on demand service ensures everyone gets answers quickly, while their technical agents help us troubleshoot and document errors with our most valuable customers.”

Ben Carpel, Entrepreneur & GM at Cyfe building all-in-one business dashboards,

Management and training included

All of our services include management and training. Even if you’re paying per agent, that service includes regular 1:1 agent training, feedback and career planning. We ensure replacement or extra capacity is available quickly as needed to deliver a consistent experience.

For exact response times, get in touch with us.

Steve oconnor

“Influx has really helped us with high volume hours. We're pretty data driven, so we know when we're struggling to deliver an experience that's up to the quality that we want. Influx helps us with that.
It also feels more like a partnership than a business arrangement. Influx is invested in our success.”

Steve Noone O'Connor
Global Director of Customer Experience at Vend, selling to 18,000+ businesses.

Professional and thoughtful communication

Our agents report to experienced support managers who enforce a specific style guide in our communication. We've worked with 200+companies to build better support experiences. We regularly review communication and grammar abilities with all agents.

For exact response times, get in touch with us.

Works with popular tech systems

 

Wordpress WordPress
Magento Magento
Shopify Shopify
Javascript Javascript
Css3 CSS3
Mysql MySQL
Aws AWS
Cpanel CPanel


Need a specific tech skill? Get in touch with us to check.

Grow your business faster

Get 24/7, fully-managed, multi-tier, multi-channel support, available on demand, in a simple monthly format.

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