Technical support

Hire a technical support operation that grows with you. Our agents become experts in your product, delivering 24/7 support with lightning-fast SLAs.

Fast, fully-managed tier 1 support with month to month pricing.

Looking to scale growth? Hire Influx technical pre-sales agents.

TRUSTED BY GROWING COMPANIES SERVING CONSUMERS TO ENTERPRISE

SaaS & mobile app support excellence

Extend your team with the top 1% of agents in the world. Influx is:

Go 24/7 with a global team of agents trained just on your product. Our follow-the-sun model means you get consistent, high-quality coverage in any timezone.

We answer tickets quickly. With rapid first-touch resolutions (delivered with a smile), you'll get high NPS, CSAT and more 5 star reviews.

Our simple month-to-month plans means you can flex up and down whenever you need. Flexible pricing with pay per agent or pay per ticket plans.

Start with a fractional agent and scale up to dedicated full-time agents and custom teams, all on demand.

Our experienced managers provide training, QA, performance management. Our framework ensures that KPIs always improve, automatically.

PERFECT CSAT

“We absolutely crushed our year over year SLAs. We couldn’t have had such a successful Q1 without Influx’s help.”

Shannon Vilmin, Team Lead (Operations), ClassPass

Discover how ClassPass partnered with Influx to achieve 89% single touch resolutions.

Free your team from Tier 1 support

Allow your in-house team to focus on higher-value tasks by letting Influx handle your Tier 1 support. We handle routine inquiries efficiently, reducing your workload and improving employee satisfaction.

Go 24/7

Expand your support coverage across time zones with our global team. With our follow-the-sun model, Influx agents work normal hours in their respective time zones, no graveyard shifts, and no mistakes due to late night fatigue. Support your customers wherever they are, whenever they need it.

Fully trained and managed support

All of Influx’s plans come with management and training included. Our team leaders ensure that we integrate seamlessly with your existing help desks and processes. With training, we ensure that your team is continuously improving and resolving issues quickly and satisfactorily.

Shared resource vs. Dedicated agents

Choose a plan that suits your needs. Our ‘Support as a Service’ shared resource provides scalability during fluctuating periods, ensuring no outages, while dedicated agents offer in-depth understanding of your support needs, enabling them to handle more complex tasks on your behalf.

Extra layers of data security

We know how important it is to keep your customer’s data safe and secure. That’s why we prioritize your customer’s data safety with stringent security measures in line with the Australian Privacy Principles and GDPR, ensuring the highest level of data protection.