20+ engineers ready to troubleshoot technical issues
Our trained team includes experienced engineers and technical managers who know how to troubleshoot bugs, product hiccups and more. We can troubleshoot and replicate issues across all types of software, third party integrations and hardware.
Ongoing support QA
Our dedicated QA team regularly reads through technical support tickets and grades responses on four factors then giving agents and managers 1:1 feedback on how to improve their conversational quality. When talking with a customer, we want to be courteous, understanding and approachable. Try out our QA tool for yourself
24/7 support with fast response times
We have engineering teams in all time zones - Indonesia, Kenya and Jamaica - so they can still work during their normal working hours, while collectively providing 24/7 support. Most tickets get answered within two hours. Contact us for response time estimates or if you want us to provide real time support or live chat support.
Connects to your existing help desk
Our tools connect directly to your existing help desk. We connect to all major technical help desks including Zendesk, Intercom, Jira, Help Scout and others. By connecting to your existing help desk, you can maintain your current processes and even answer a portion of your tickets yourself, while we answer the tickets you assign to us. If you want, we can be the first point of contact on tickets, while assigning or escalating tickets as directed.
“Influx has really helped us with high volume hours. We're pretty data driven, so we know when we're struggling to deliver an experience that's up to the quality that we want. Influx helps us with that.
It also feels more like a partnership than a business arrangement. Influx is invested in our success.”