interviews

Black Friday CX tips from Laurin Thompke at Casely – which grew 16,594% in three years earning them #17 on Inc. 5000

Biteable, Karbon and Michael Hyatt & Company partner with Influx to deliver customer experiences that scale and flex - watch the video.

Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.

How do you build an exceptional live chat team on a startup budget? Eugenia Chuprina did it, starting as employee number five at Reply.

Find out how Koala built one of the best-rated brands in Australia and how Influx fits into their support model.

In the last five years, we’ve refined our service to be able to improve almost any existing support team in less than 30 days. Influx's co-founder and Head of Ops gives us his top five recommendations for building a highly-optimized support team.

What’s the right support metric for your team? Every successful manager has a method. We turned to some of our favorite and most accomplished people in the industry to get the answers.

In the second part of our interview with Hootsuite's VP of Customer, Kirsty Traill we talk support KPI's and how you lead a hugely global support team to success.

Now VP of Customer, Kirsty Traill talks to us about how she supports 16 million+ users across 175 countries. She's spent 15+ years in customer facing roles.