CX Excellence
How to deliver world-class customer experiences.
CX Excellence
Get more leads with these six automated live chat tactics
Adding live chat to your funnel is not only a great way to support your customers; it can also prove to be super fruitful in igniting sales and optimising leads.
CX Excellence
What 10+ years in support taught us about working with customers
Communication can be difficult for everyone, even when your job is centered on it. As a customer support representative, you must draw on a wide range of talents, including basic communication skills.
CX Excellence
Five easy ways to generate referrals from your support conversations
Generating customer referrals is one of the most powerful and time-tested ways to grow any business. When someone you trust recommends a business, you listen.
CX Excellence
How to fit Support as a Service into your existing support operation
Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.
CX Excellence
Five ways to compete with Amazon using excellent customer service
Manly Bands is an anomaly, and for all the right reasons. They compete with Amazon in an already crowded market and build a profitable business in less than a year. Here are five takeaways!
CX Excellence
Customer support job trends
How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.