CX Excellence
How to deliver world-class customer experiences.
CX Excellence
Pre-holiday planning guide (2023)
Get the guide to navigate the holidays and create better customer support experiences for your customers.
CX Excellence
24/7 customer support stats you need to know
Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
CX Excellence
How to minimize customer support backlog (eBook guide)
Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.
CX Excellence
Fully managed customer support at Influx: the key to superior service
See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.
CX Excellence
Building or scaling a customer support team
Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!
CX Excellence
Enhancing the full customer journey with pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
CX Excellence
Ticket triage: 5 tips to prioritize support requests for faster resolution
Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.
CX Excellence
How to forecast headcount during peak season
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
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