Your entire CX people and Al — fully managed
Influx takes complete ownership of your customer experience operation — from hiring and training agents to configuring and managing Al in your help desk. You get a high-performing CX function without the overhead of building or running one internally.
Start with a quick strategy meeting.
See how the AI + human customer support system improves CSAT & resolution rates.
Influx is a trusted CX partner for global brands - from startup to scale
CX Where AI + human agents perform better together
Full AI agent automation is not the goal. Performance is.
Influx runs your AI agent and human support as one managed system, optimizing automation levels, knowledge bases and empowering humans on the rest, driving lower cost per message and consistently higher CSAT.
Full team ownership
Influx takes full ownership of your support operation. We hire, train and manage the support team, while a dedicated Client Team Lead oversees quality, scheduling and day-to-day delivery. AI agents and human specialists work together as one coordinated support system.
Find out how our managed support teams work Talk to our team →
AI implementation & management
The Influx team configures, deploys and continuously manages AI agents inside your help desk. Automation is aligned with real support workflows so AI resolves the right conversations while supporting human agents with context and faster ticket handling.
Learn more about AI agent implementation
Want to know more? Book a discovery call →
Customer support performance you can measure
Influx continuously reviews conversations, tracks CSAT and resolution metrics, and improves automation, workflows and knowledge. Human and AI responses stay aligned with your brand voice while performance improves week over week.
Looking to improve your results? Get in touch →
Our results
AI + Agent resolution rate Inbound tickets fully resolved
Average CSAT Score Across Influx-managed clients
Reduction in cost per inbound vs. in-house CX teams
How AI + human customer support operation works
Getting started with fully managed customer experience operation.
1. Book a call
A quick consultation with our team to review your current support setup, AI usage and goals. We outline how AI agents and human specialists can work together in your CX operation.
2. Planning your support system
Working together, we design your support model. This includes team structure, AI automation opportunities and workflows tailored to your business.
3. Set KPIs
Meet your Influx management layer to define benchmarks such as CSAT, response time, AI resolution rate and cost per message.
4. Train and configure
We train your team on your product, policies and brand voice while configuring AI agents, knowledge sources and helpdesk workflows.
5. Deploy and monitor
With your approval, your AI agents and Influx support team begin operating inside your helpdesk, handling conversations and escalations across channels.
6. Continuous optimisation and reporting
We continuously review conversations, monitor performance and refine AI automation, knowledge and workflows. You receive reporting tied to measurable outcomes.
How an eco-conscious brand achieved sustainable growth with managed human + AI support
Partnered with Influx since 2024
The customer service team are really switched on, they are quick to understand any query and give practical advice.
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.See our Koh case study →
Frequently Asked Questions
Influx AI Agent Management is a fully managed bundle of services that continuously improves the AI agent you already use (e.g. Gorgias, Intercom). We combine human expertise, context engineering, and performance benchmarking to keep your AI accurate, on-brand, and reliable.
No. Influx works on top of your existing platform (Gorgias, Intercom Fin, Zendesk etc). There’s no rip-and-replace and no disruption to your current workflows.
No. This is a service-led solution supported by a dashboard and reporting. A designated person will manage your existing AI agent for you. They monitor performance, review real support conversations, and make ongoing improvements to keep the AI outputs accurate and on brand. You receive a weekly report with clear insights, what was changed, and what is improving. The dashboard supports the work, but the optimisation itself is human-led.
Context engineering is how we give your AI agent the right information and rules to answer correctly. Most AI agents fail due to missing, poorly structured or outdated context. We structure, maintain, and update AI context for you continuously to ensure results remain accurate even when the knowledge base changes/is updated.
Built-in AI requires ongoing optimization and maintenance. Influx provides:
- Human-led optimisation
- Safe testing before changes go live
- Continuous monitoring and benchmarking
- Regular updates as policies and products change
We recommend a suite of human support agents in combination with an AI Agent and AI Agent Manager. AI Agent management includes a dedicated human who manages and optimises the AI agent itself, keeping answers accurate, on brand, and handoffs to your team clean.
Dedicated support teams is a separate Influx offering, which can be combined with AI Agent Management service.
To avoid bad AI agent replies, we test changes in the influx simulator, monitor live performance, and deploy improvements within a day, proactively improving/mitigating negative customer experience.
Most policy, product, or promotion changes are reflected in the AI Agent within 24 hours.
The AI Agent escalates intentionally and passes full context to a human, so agents can resolve issues faster without repeating questions.
Customers typically see improvements in:
- CSAT
- First response and resolution time
- Cost per contact
- AI resolution rate
SMBs with growing support volume, small to medium support teams (1-10 seats) or an existing AI agent that needs improvement.
Most teams are set up in 1 week, with inspectable improvement in your AI performance after 2 weeks.
Pricing is based on ticket volume and scope. For teams handling 500+ tickets per month, pricing is a predictable monthly fee. We can evaluate pricing for your organisation in a short discovery call.
Find out how we improve CX for global brands
See how companies work with Influx to deliver flexibility and scale.
CX success - Koh leverages both Human + AI agents to achieve 86% CSAT
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support
24/7 coverage with a fully managed support team of 8 agents across 3 regions
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
Let’s explore how Influx can improve your CX operation
Book a strategy call with our team to review your current support setup, AI usage and key CX metrics. We’ll show where AI and human support can work better together.
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