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Annex Products partnered with Influx to focus on growth and become the global leader in smartphone mounting systems
As Annex Products scaled the team made a strategic decision to focus their management energy on growth and distribution. That’s when they asked Influx to help with their customer support operations.
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Zendesk Setup and Tutorials
Struggling to get Zendesk working? We've created a series of simple step-by-step tutorials to get your instance working like a pro.
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Best Zendesk apps for eCommerce - most popular
The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.
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Zendesk Tutorial: How to setup macros
Macros are a Zendesk term for 'saved replies.' Using macros, you can respond to customers faster while reducing the chance of making a mistake.
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Zendesk Tutorial: Enabling and using Zendesk Markdown
Zendesk markdown is a "language" for formatting text inside Zendesk. It allows you to easily add bolding, bullet points, italics and other formatting into your tickets and macros simply by adding some symbols.
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Zendesk Tutorial: How and when to use tags
Tagging in Zendesk may feel pretty straightforward, but knowing when and how to use them will set you up for inbox bliss and greater support transparency.
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Zendesk Tutorial: Setting up your initial five views
Views are the tool you use to organise tickets from inside Zendesk. Streamlining them to make the time spent in your inbox as efficient (and straightforward) as possible is so important when aiming for the elusive inbox-zero.
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Zendesk Tutorial: Activating CSAT
CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.
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Best questions to ask when outsourcing customer support
Dynamic new business models combined with human-powered technology offer vibrant customer service today. Here are five critical questions to ask when you are considering customer service outsourcing.
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5 must-have help desk automations (2021 Edition)
The right automation can positively impact your customer support agents' performance, customer satisfaction, and resolution speed.
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The Intercom live chat experience that gave me life
Coming up to GDPR, I felt a little defeated, a lot confused, and genuinely couldn’t wait for May 25th to arrive. After countless emails trying to wade through the murky waters of “What does the GDPR really mean for Australian internet-type business,”
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