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Inbound & Outbound Call Centers: What to Know
Learn the difference between inbound and outbound call centers to know which is right for your business.
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The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
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How to create a brand voice, comms guidelines, and macros using AI (eBook with prompts)
Get the exact prompts to create your brand voice, communication guidelines, and macros using AI.
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How to minimize customer support backlog (eBook guide)
Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.
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The complete guide to flexible, 24/7 support (eBook)
Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.
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Need a small support team? Introducing shared part time agents
Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
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CX News Now: Influx’s curated customer experience newsletter
Get customer experience news, helpful tips/tricks, curated articles, and fresh industry insights straight to your inbox.
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Business operations, efficiency, and outsourcing report
Learn how outsourcing can improve business operations and boost efficiency with this in-depth report.
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Influx year in review 2022
Take a look at Influx’s year in review for 2022 including global expansion, client growth, product launches, and more.
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The 8 best help desk software for 2023
Looking to improve your customer experience in 2023 with a quality help desk? Find out more about which one is right for your business.
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Setting up FAQ macros to save time and money
Macros are a powerful tool for customer support teams that saves time and money. Optimize your response time and get macros set up today!
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