How to grow your business faster with Support as a Service - six examples

Photo of Alex Holmes
by   Alex Holmes

Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included.

You can hire support agents and scale up quickly, while automatically matching support coverage with inbound demand.

Here are six examples from clients working with Influx. For more details, check out how it works, outsourcing with Support as a Service, or contact our onboarding team.

Start with a small team, then get bigger

Motor Trend on Demand needed a fast solution to clear their inbox temporarily while they built the infrastructure for their internal team. We’re now managing 6,000+ tickets per month across all communication channels.

“Getting started with Influx was really easy. We started with a simple Support as a Service team, which has now become a 5+ agent dedicated team working alongside Support as a Service agents. We’re now delivering fast resolutions at all hours, across all channels while covering seasonal bumps and launches.”

Resolve questions within two hours, 24/7

Manly Bands needed a 24/7 solution to help their brides- and grooms-to-be with ring sizing issues quickly.

“Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.”

Deliver high-impact CX on short notice

Sendle needed a turnkey solution to help with seasonal bumps, especially in the lead-up to the holiday period.

“Influx has had a hugely positive impact on our operation and ultimately—our customers. They’ve been the motor running our ship, allowing our champs to spread out, focus on complex enquiries, and build cadence in delivering quality responses while our company goes through continuous change and growth.”

Generate customer referrals

Bonobo Labs needed a 24/7 solution to help their iOS customers. This included technical troubleshooting, bug reporting, and internal communication.

“Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.”

Focus on sales opportunities while we manage the rest

Biteable works with a community of more than one million video builders. They needed an easy solution to help all of their customers inside Intercom while triggering sales opportunities to increase customer value.

“Control and professionalism—those were the two main things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.”

Clear the inbox

Blenders needed to clear the backlog following a big sales period. Their company grew an impressive 6x in one year, and hiring great support and salespeople locally was difficult with limited desk space.

“Influx is f—— awesome”

Thought that would be a fun one to end on :) Get in touch with us for more client examples.


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About the author

Photo of Alex Holmes

Alex Holmes

Alex runs Marketing and Client Success at Influx. He works with both existing and future clients. Favorite support experience of all time: iTunes and Optus.