AI Agent Management
Improve performance of your AI agent - Fin, Gorgias AI, Zendesk AI, Ada, Lorikeet - with continuous context updates and tuning - supported by a parallel testing environment, implemented by an experienced AI manager - and it’s all month to month.
Start with a quick AI review and benchmarking meeting.
AI solutions with a human touch – add a small team for extra troubleshooting. How much will this cost me? Plans start at $1,500/month.
Global companies improving CSAT and resolution rates with Influx.com
Support that keeps getting smarter
Accurate, reliable and useful answers delivered
through active management every week.
Monitor
Every interaction is tracked and gaps are closed fast so customers get quicker resolutions without the slip-ups.
Manage
Knowledge, tone and handover rules are always up to date so customers get clear and consistent answers.
Improve
Your AI adapts each week. Safe testing means updates roll out quickly and customers see the benefit right away.
Answers that stay accurate
When your product changes, your AI should too. With active management, updates roll out in days, not months, so answers stay useful and trust stays high.
Customers never feel like they’re talking to an outdated bot, and your team never has to clean up the fallout.
Need faster updates? Talk to our team →
Faster help, happier customers
Nobody wants to wait for a copy-paste response. Routine questions are handled instantly, freeing your agents to do the human work that builds loyalty.
Customers get faster resolutions, your team avoids burnout, and everyone walks away happier.
Want to free up your agents? See how it works →
Clarity and control, every week
AI shouldn’t be a mystery. Weekly reports show exactly what’s working and what’s not, with CSAT trends, resolution rates and clear next steps.
You stay in control, customers get a smoother experience, and your AI keeps getting sharper.
Looking for visibility? Get in touch →
Our results
Increase in AI first-response rates while CSAT held steady at 4.5+
More queries solved without an agent once context is improved
Average turnaround to update AI with new answers after a system change.
Find out how we improve CX for global brands
See how companies work with Influx to deliver flexibility and scale.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support
24/7 coverage with a fully managed support team of 8 agents across 3 regions
Voice and digital agents handle 2,900+ conversations per month with 17% reduction in first response time
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
AI agents that actually improve support
Give customers faster, more reliable answers and free your team for the
work that really matters.
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating