AI Agent Management
AI agents need management, not just deployment. We continuously optimize the AI agent you already use, with human oversight that protects quality, brand and customer trust.
Start with a quick AI review and benchmarking meeting.
See how AI Agent management improves CSAT & resolution rates.
Influx is a trusted CX partner for global brands - from startup to scale
AI that keeps getting better
Accurate, reliable and useful answers delivered
through active weekly management and updates.
Improve CSAT
We improve CSAT for both the AI agent and the entire team. Get your AI agent to assist your human team to resolve issues faster.
Faster Resolutions
AI Agent Management enables the AI Agent to answer more questions in under 30 seconds.
Context Updates
Your AI adapts each week. Safe testing means updates roll out quickly and customers see the benefit right away.
Answers that stay accurate
When your product changes, your AI should too. With active management, updates roll out in days, not months, so answers stay useful and trust stays high.
Customers never feel like they’re talking to an outdated bot, and your team never has to clean up the fallout.
Need faster updates? Talk to our team →
Faster help, happier customers
Nobody wants to wait for a copy-paste response. Routine questions are handled instantly, freeing your agents to do the human work that builds loyalty.
Customers get faster resolutions, your team avoids burnout, and everyone walks away happier.
Want to free up your agents? See how it works →
Clarity and control, every week
AI shouldn’t be a mystery. Weekly reports show exactly what’s working and what’s not, with CSAT trends, resolution rates and clear next steps.
You stay in control, customers get a smoother experience, and your AI keeps getting sharper.
Looking for visibility? Get in touch →
Our results
Increase in AI first-response rates while CSAT held steady at 4.5+
More queries solved without an agent once context is improved
Average turnaround to update AI with new answers after a system change.
Frequently Asked Questions (FAQ)
Influx AI Agent Management is a fully managed bundle of services that continuously improves the AI agent you already use (e.g. Gorgias, Intercom). We combine human expertise, context engineering, and performance benchmarking to keep your AI accurate, on-brand, and reliable.
No. Influx works on top of your existing platform (Gorgias, Intercom Fin, Zendesk etc). There’s no rip-and-replace and no disruption to your current workflows.
No. Influx AI Agent Management is a service-led solution supported by a dashboard and reporting. A designated person will manage your existing AI agent for you. They monitor performance, review real support conversations, and make ongoing improvements to keep the AI accurate and on brand. You receive a weekly report with clear insights, what was changed, and what is improving. The dashboard supports the work, but the optimisation itself is human-led.
Context engineering is how we give your AI agent the right information and rules to answer correctly. Most AI agents fail due to missing, poorly structured or outdated context. We structure, maintain, and update AI context for you continuously to ensure results remain accurate even when the knowledge base changes/is updated.
Built-in AI requires ongoing optimization and maintenance. Influx provides: * Human-led optimisation * Safe testing before changes go live * Continuous monitoring and benchmarking * Regular updates as policies and products change
We recommend a suite of human support agents in combination with an AI Agent and AI Agent Manager. AI Agent management includes a dedicated human who manages and optimises the AI agent itself, keeping answers accurate, and on brand.
Dedicated support teams is a separate Influx offering, which can be combined with AI Agent Management service.
To avoid bad AI agent replies, we test changes in the influx simulator, monitor live performance, and deploy improvements within a day, proactively improving/mitigating negative customer experience.
Most policy, product, or promotion changes are reflected in the AI Agent within 24 hours.
The AI Agent escalates intentionally and passes full context to a human, so agents can resolve issues faster without repeating questions.
Customers typically see improvements in:
- CSAT
- First response and resolution time
- Cost per contact
- AI resolution rate
MBs with growing support volume, small to medium support teams (1-10 seats) or an existing AI agent that needs improvement.
most teams are set up in 1 week, with inspectable improvement in your AI performance after 2 weeks.
Pricing is based on ticket volume and scope. For teams handling 500+ tickets per month, pricing is a predictable monthly fee. We can evaluate pricing for your organisation in a short discovery call.
Find out how we improve CX for global brands
See how companies work with Influx to deliver flexibility and scale.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support
24/7 coverage with a fully managed support team of 8 agents across 3 regions
Voice and digital agents handle 2,900+ conversations per month with 17% reduction in first response time
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
AI agents that actually improve support
Give customers faster, more reliable answers and free your team for the
work that really matters.
Case studies
See how companies work with Influx to deliver flexibility and scale.
CX success - Koh leverages both Human + AI agents to achieve 86% CSAT
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
26 fully managed agents across 4 regions achieve 93% CSAT in 5 languages
Read more client testimonials or case studies
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