AI Agent Management
AI agents need management, not just deployment. Your dedicated Influx AI Agent Manager takes ongoing responsibility for improving the AI you already use, protecting quality, brand and customer trust.
Start with a quick AI review and benchmarking meeting.
See how AI Agent management improves CSAT & resolution rates.
Influx is a trusted CX partner for global brands - from startup to scale
Your AI Agent is only as good as the context behind it
AI support agents struggle when context is incomplete or poorly structured. Left unmanaged, performance quickly plateaus.
Influx assigns a dedicated AI Agent Manager who continuously optimizes the AI you already use, strengthening performance and resolution quality.
Meet your AI Agent Manager
A dedicated Influx AI Agent Manager is accountable for your AI’s performance.
They review real conversations, strengthen context and escalation logic, and track results against clear KPIs so progress is visible and measurable.
Ready to improve your AI’s performance? Talk to our team →
We work with your existing AI support stack
Influx AI Agent Management operates on top of leading AI-enabled helpdesks, including Gorgias, Intercom, Zendesk and other modern support platforms. There is nothing new to install and no workflows to replace.
We strengthen the AI layer within your current helpdesk, so performance improves without disrupting your team or customers.
Want to know more? Book a discovery call →
AI customer support performance you can measure
With clear ownership and structured context, your AI agent will delivers stronger results.
AI Agent Management drives measurable support improvements. Resolution rates rise, CSAT strengthens and response times shorten. Performance is benchmarked and reported, so progress remains visible and accountable.
Looking to improve your results? Get in touch →
Our results
Increase in AI first-response rates while CSAT held steady at 4.5+
More queries solved without an agent once context is improved
Average turnaround to update AI with new answers after a system change.
How Influx AI Agent Management works
Getting started with Influx AI is easy.
1. Book a call
Your current AI setup, support metrics and goals are reviewed. You get a clear view of where performance stands today.
2. Influx connects to your existing AI support
The AI Agent Manager will operate directly inside the AI platform you already use.
3. Knowledge base curation begins
Your knowledge base and customer ticket data is analyzed. We turn it into structured, AI-ready content.
4. Optimized with human oversight
Changes are evaluated in an Influx simulator using real ticket scenarios. Accuracy and quality are validated before rollout.
5. Deploy and monitor
Updates are implemented inside your existing helpdesk. Performance is monitored closely.
6. Continuous optimisation and reporting
We review conversations, refine context and re-test benchmarks. You receive reporting tied to measurable outcomes.
How an eco-conscious brand achieved sustainable growth with managed Human + AI support
Partnered with Influx since 2024
The customer service team are really switched on, they are quick to understand any query and give practical advice.
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.See our Koh case study →
Additional AI capabilities
Beyond AI Agent Management, the Influx AI team offers specialised services to further enhance performance, quality and insight.
Frequently Asked Questions
Influx AI Agent Management is a fully managed bundle of services that continuously improves the AI agent you already use (e.g. Gorgias, Intercom). We combine human expertise, context engineering, and performance benchmarking to keep your AI accurate, on-brand, and reliable.
No. Influx works on top of your existing platform (Gorgias, Intercom Fin, Zendesk etc). There’s no rip-and-replace and no disruption to your current workflows.
No. This is a service-led solution supported by a dashboard and reporting. A designated person will manage your existing AI agent for you. They monitor performance, review real support conversations, and make ongoing improvements to keep the AI outputs accurate and on brand. You receive a weekly report with clear insights, what was changed, and what is improving. The dashboard supports the work, but the optimisation itself is human-led.
Context engineering is how we give your AI agent the right information and rules to answer correctly. Most AI agents fail due to missing, poorly structured or outdated context. We structure, maintain, and update AI context for you continuously to ensure results remain accurate even when the knowledge base changes/is updated.
Built-in AI requires ongoing optimization and maintenance. Influx provides:
- Human-led optimisation
- Safe testing before changes go live
- Continuous monitoring and benchmarking
- Regular updates as policies and products change
We recommend a suite of human support agents in combination with an AI Agent and AI Agent Manager. AI Agent management includes a dedicated human who manages and optimises the AI agent itself, keeping answers accurate, on brand, and handoffs to your team clean.
Dedicated support teams is a separate Influx offering, which can be combined with AI Agent Management service.
To avoid bad AI agent replies, we test changes in the influx simulator, monitor live performance, and deploy improvements within a day, proactively improving/mitigating negative customer experience.
Most policy, product, or promotion changes are reflected in the AI Agent within 24 hours.
The AI Agent escalates intentionally and passes full context to a human, so agents can resolve issues faster without repeating questions.
Customers typically see improvements in:
- CSAT
- First response and resolution time
- Cost per contact
- AI resolution rate
SMBs with growing support volume, small to medium support teams (1-10 seats) or an existing AI agent that needs improvement.
Most teams are set up in 1 week, with inspectable improvement in your AI performance after 2 weeks.
Pricing is based on ticket volume and scope. For teams handling 500+ tickets per month, pricing is a predictable monthly fee. We can evaluate pricing for your organisation in a short discovery call.
Find out how we improve CX for global brands
See how companies work with Influx to deliver flexibility and scale.
CX success - Koh leverages both Human + AI agents to achieve 86% CSAT
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support
24/7 coverage with a fully managed support team of 8 agents across 3 regions
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
Human-led AI Agent Management
Improve CSAT, increase AI close rates and lower cost per contact with dedicated human ownership.
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