Call center services
Influx.com teams answer calls for you, call back customers and sell in real time. All in a simple month-to-month format, built to scale and go 24/7 from day 1.
See how this call center team handles 8,000 calls per week with 94% CSAT.
Trusted call center partner for brands - from startup to scale
Call center teams, built just for you
Gabriel, Recruiter, 4 yrs with Influx
Grow your business with amazing humans answering the phone
Influx builds teams on a partnership-by-partnership basis to match you with agents and managers with the skills, experience and interest to match your customers and values.
We screen 10,000+ candidates per year, only selecting the best 1% of agents, ready to support and sell to customers.
Your 'always on' call center - month to month
24/7 call answering by real people
Offer unparalleled support to your customers in any region - 24/7. With a 100% remote and global workforce, you can maintain availability year-round and never have gaps in service.
Multilingual agents
Global teams that follow the sun mean your customers will get top-quality service on time, in their timezone. We offer support in over 10 different languages including English, Spanish, German, Hindi, and more.
Fast training & onboarding
We leverage our years in global workforce development and recruitment expertise to offer a unique blend of agility, scalability & management to scale your support, fast. Launch a team in 1 week.
Seamless integration
From our technology and recruitment to QA and security, our all-in-one solutions help you increase capacity with high-performance agents and training – all seamlessly integrated into your current systems.
KPIs & process improvement
Key performance metrics are a crucial component in helping agents deliver exceptional CX for a global brand. That is why we use proprietary performance playbooks and QA to ensure your team exceeds their standards.
Real-time reporting
Everything we do is data-driven, partnering with our clients to provide a 360° view of the customer, employee, and event data from day one so we can optimize every interaction and drive value for the rest of the business.
Our results
Best-in-class technology & security
Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPPA and payment regulations so you have the highest confidence in the management of your data.
“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.
As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”
Case studies
See how companies work with Influx to deliver flexibility and scale.
Support and triage for 27,000+ conversations p/month with 2x scale-up capacity
Voice and digital agents handle 2,900+ conversations per month with 17% reduction in first response time
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
Read more client testimonials or case studies
More solutions
eCommerce and Retail
Startups
SaaS
Personal brands
Mobile app support
Health and Fitness
Marketplace
Tech
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How to ensure a 'human first' call center experience
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Scale your support team to become fast, flexible and ready for anything. No obligation, free quote & consultation
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions