Call center services

Deliver exceptional CX services over the phones. Influx.com call center teams answer calls for you, call back customers and sell in real time. All in a simple month-to-month format, built to scale and go 24/7 from day 1.

See how this outsourced call center team handles 8,000 calls per week with 94% CSAT.

Trusted brands work with Influx to scale their call centers

Boost growth with fast, scalable phone support and sales services

 

100% remote, global workforce

Offer unparalleled support to your customers in any region - 24/7. With a 100% remote and global workforce, you can maintain availability year-round and never have gaps in service.

 

Multi-lingual agents

Global teams that follow the sun mean your customers will get top-quality service on time, in their timezone. We offer support in over 10 different languages including English, Spanish, German, Hindi, and more.

 

Fast training & onboarding

We leverage our years in global workforce development and recruitment expertise to offer a unique blend of agility, scalability & management to scale your support, fast. Launch a team in 1 week.

 

Seamless integration

From our technology and recruitment to QA and security, our all-in-one solutions help you increase capacity with high-performance agents and training – all seamlessly integrated into your current systems.

 

KPIs & process improvement

Key performance metrics are a crucial component in helping agents deliver exceptional CX for a global brand. That is why we use proprietary performance playbooks and QA to ensure your team exceeds their standards.

 

Real-time reporting

Everything we do is data-driven, partnering with our clients to provide a 360° view of the customer, employee, and event data from day one so we can optimize every interaction and drive value for the rest of the business.

CALL CENTER FLEXIBILITY

Hire a call center partner that matches your needs

Influx builds teams on a partnership-by-partnership basis to match you with agents who not only have the skills but the product/service interests and company cultural values too.

Operating as a 100% remote workforce, we have access to a large, borderless talent pool to recruit from, allowing us to find the best people worldwide and offer them the work-life flexibility to flourish and improve retention. Learn more.

Gabriel, Recruiter, 3 yrs with Influx

CX excellence across every channel

Provide exceptional omnichannel support, 24/7

 

Live chat

Add a human layer to your customer support and deliver an experience that makes customers want to return.

 

Email support

Provide 24/7 support and resolve tickets fast with experienced agents who can match your brand voice.

 

Voice capable

Always on, top-tier voice support for your customers who prefer interactions in real time.

 

Social

Fast, on brand support for your customers across all social channels. From Facebook to TikTok, 24/7.

Security and Tech

Best-in-class technology & security

Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPPA and payment regulations so you have the highest confidence in the management of your data.

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”

Our results

94%

Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.

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250K

Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.

Read the case study →

3x

Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.

Learn more →

Case studies

See how companies work with Influx to deliver flexibility and scale.

6 dedicated agents handle 100% customer support for email, live chat, and voice
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Support and triage for 27,000+ conversations p/month with 2x scale-up capacity
24/7 global coverage via Support as a Service for 2,000+ tickets a month with 80% CSAT
Improved first response time by 10x via 24/7 support for email and Facebook

Resources to scale phone support and boost your brand

Customer Support
Omnichannel vs. multichannel support: what's the difference?
Product
Learn how part time agents provide 40 hours of support coverage
Business Operations
Inbound & outbound call centers: what to know
Resources and Guides
Ready to scale? Read the risks and how to overcome them
Customer Support
Read the 7 reasons your business needs call center outsourcing

Ready to try Influx? Let’s talk!

Let us help you manage the Influx

Scale your support team to become fast, flexible and ready for anything. No obligation, free quote & consultation