eCommerce customer support

Solve every customer issue quickly and effectively

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Deliver faster refunds, replacement and shipping changes

Our team connects directly to your existing help desk and solves every issue relating to exchanges, billing questions and returns. We typically respond in a couple of hours to every ticket, 24/7, including weekends and holidays. For exact response times, get in touch with us.


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Turn your service up or down as you need it

Our service is elastic, so you only pay for responses. When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.


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Management and training included

Every account includes multiple agents across time zones, each reporting to a local manager. Our agents are spread across all regions - North America, Europe and APAC - giving us 24/7 coverage, while agents can work their normal working hours. This helps us recruit and retain the best agents. Learn more about how our service works here.


Some of our eCommerce clients

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Annex rob
“Influx has been amazing for us as it frees our time and our minds to better focus on growing the business, while knowing that our customers are being fully supported and given the best experience possible.”
Rob Ward
Co-Founder, Annex Products & Quad Lock Case

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Michelle manly bands
“Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.”
Michelle Luchese
Co-Founder at Manly Bands, profitable in one year, disrupting the wedding ring market with superior customer service.

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Works with popular eCommerce platforms


Sound interesting? Get in touch with us to learn more.
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