eCommerce Customer Support

Grow word of mouth referrals and LTV with high-quality 24x7 customer support.

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All-Hours Coverage

Our team works 24/7, every day of the week. All plans include multiple agents, management, QA, and insights. Our agents and managers are based in multiple time zones, allowing them to work their normal working hours.

 

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Faster Refunds & Replacements

With 24/7 coverage, we can help customers receive refunds and replacements faster. Our team connects to fulfillment and ecommerce platforms in addition to all major help desks and chat platforms.

 

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Management & QA Included

Our elastic, pay per output pricing includes all management, training and QA costs. Clients only pay per response. Our QA team regularly checks response quality and gives feedback.

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Some of our eCommerce Customers

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Annex rob
“Influx has been amazing for us as it frees our time and our minds to better focus on growing the business, while knowing that our customers are being fully supported and given the best experience possible.”
Rob Ward
Co-Founder, Annex Products & Quad Lock Case

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