eCommerce customer support

Deliver 24/7 omnichannel customer support experience - at scale. Stay flexible with fully managed support operations in a simple month-to-month format.

Flexible month to month pricing. Book a call today →

Trusted by growing eCommerce brands, globally

See how eCommerce brands work with Influx to deliver exceptional customer service

Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
24/7 support with 2-minute first response times delivered via Support as a Service
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
24/7 email and live chat support achieve 94% CSAT with social media experts
Instant live chat support and inbox zero maintained with a 94% customer feedback rating
Respond faster

Deliver faster refunds, replacement and shipping changes.

Solve customer issues faster – from exchanges to billing questions and returns. Our team connects directly with your help desk so you can respond to customers quickly – even during the holidays, after hours or over weekends.

Learn more about outsourcing your holiday support →

Stephanie, Customer Support, 1 yr with Influx

Improve customer ratings with quality support

See how CASELY improved their customer ratings after partnering with Influx

4.8
CASELY's score after Influx

Partnered with Influx March 2020

Amazing service…Their customer support is friendlier than a labrador puppy and quicker than the spread of Covid…I got a replacement (case) for free within 3 days. I live in Germany, and the case was shipped from the US in 3 days!!! Witchcraft. They also respond to emails within minutes. They are so perfect it’s scary.

See how CASELY went from 3.3 to 4.8 on Trustpilot and grew 16,954% while working with Influx. Read the case study →

Elastic service

Fully flexible support - exactly when you need it.

With pre-trained CX professionals, 24/7 coverage and smart helpdesk integration, we are ready to support your business within a week.

Get ahead of the backlog with a team of pre-trained CX professionals. Free up your in-house team to do their best work, all in a simple month to month format.

Daniel, Dpt. Delivery Manager, 6 yrs with Influx

Brianne Henderlong
Community Experience Director, Threadless

“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.

In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”

Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors. Read the case study →

Management layer

Management and training included.

Every account includes multiple agents across time zones, each reporting to a local manager. Our agents are spread across all regions - North America, Europe and APAC - giving us 24/7 coverage, while agents can work their normal working hours. This helps us recruit and retain the best agents.

Learn more about how our service works here.

Shanna, Delivery Director, 8 yrs with Influx

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

Resources to boost your brand and drive eCommerce growth

Tips and Tutorials
Get 3 steps to unleash your CX team and boost your brand
Product
See how brands work with Influx to improve their star ratings by 24%
Resources and Guides
Get the top 15 refund and return policies (with scripts)
Business Operations
Cut costs and improve operational efficiency in 6 easy steps
Business Operations
Looking to scale your CX team and maximize ROI? Get the 6 steps
Customer Support
What is help desk support? (And why your business needs it)

Ready to learn more? Let’s talk!

Delivering a flexible customer experience on brand and at scale.

Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

Ready to try Influx? Contact sales →

Hire eCommerce customer service support agents

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.