eCommerce customer support

Help your customers faster with 24/7 email and live chat support

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24/7 support for brands and retailers

We answer your tickets, 24/7, on demand, with elastic pricing. We connect to your existing help desk, selling platform and shipping accounts to troubleshoot issues on your behalf while you only pay per response. See how we work with both market leaders and independent brands.

 

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Sell more per customer. Increase referrals.

We help companies grow by providing a complete support operation on demand. We answer tickets with all management and training included. This guarantees output, quality and coverage, allowing you to focus more time on product, growth and partnerships. See how we helped this company grow 20% month on month, and this company grow their community to 1 million people.

 

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Social media support and pre-sales

Our system connects to all major help desks and chat platforms. Through your help desk account, we can usually connect to your social media accounts, including Facebook, Twitter and others. We perform all actions you train us to do. If we don’t know how to respond, we escalate the tickets and add tags inside your own help desk.

 

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Fully managed refunds, returns and replacements

We manage the entire support system including all tricky refund questions and replacements. We follow your exact policy, and if we have questions, we escalate the ticket or ask for clarification. Many of our clients process hundreds of replacements per week, so we know how to think on our feet, and we train our agents to investigate issues thoughtfully.

 

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Elastic pricing grows with you

Our pay per response pricing model means you only pay for responses. During your high sales periods, our system automatically grows with you. See how we offer burst coverage during seasonal spikes. With elastic support, your support cost usually moves in tandem with your revenue line, helping you deliver consistent margins.

 

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Get started with a free trial

All new clients start with a two week free trial. During this free trial, we set up multiple training sessions and only answer tickets that you previously trained us to answer. We record these training sessions and use these recordings to train the rest of our team. You only pay once you’re happy with our responses and when you want us to continue. To get started, contact us here, create an account and connect your help desk.

Some of our eCommerce clients

Annex@2x Stojo@2x Sendle@2x Woolet@2x Ettitude@2x Bloomthat@2x

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Annex rob
“Influx has been amazing for us as it frees our time and our minds to better focus on growing the business, while knowing that our customers are being fully supported and given the best experience possible.”
Rob Ward
Co-Founder, Annex Products & Quad Lock Case

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Emily
“Control and professionalism - those were the main two things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.”
Emily Howman
Head of Customer Support at Biteable, the world’s simplest video maker, powering more than 1 million videos.

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Works with popular eCommerce platforms

Ecommerce

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