eCommerce support
Deliver 24/7 omnichannel customer support experience - at scale. Stay flexible with fully managed support operations in a simple month-to-month format.
Need a simple, low-cost solution to get started? Try Support as a Service or part time agents.
Trusted by growing eCommerce brands, globally
CX excellence for growing brands
Extend your in-house team with a support operation that’s trained to live and breathe your brand voice. Delight your customers with teams trained to respond to your customers exactly as you would.
We operate differently from other BPOs. Influx builds bespoke teams from a talented pool of existing staff, from agents and team leaders, to managers.
Our talent comes from countries with native-level English, and undergo extensive and ongoing training.
We’re a complete operation on demand that improves automatically. Through three levels of management we get to know your organisation inside out.
From training to QA, all teams are fully managed by us – so you can 2x your team without compromising quality.
Choose your coverage and build your team based on your current business needs. Flex up and down as needed with operational flexibility.
Scale easily with simple month to month pricing and no lock-in contracts.
Sell more products
Pre-sales support
Increase checkouts and upsells by providing potential customers with fast and helpful pre-sales support.
As an extension of your business and brand, we can answer questions about your products, inventory levels and shipping details to help your customers make confident buying decisions.
Ana, Customer Support, 2 yrs with Influx
Increase customer loyalty
Post-sales support
Solve customer issues faster – from questions about how to use your products, to shipping, warranties, billing and returns.
Our team connects directly with your help desk so you can respond to customers quickly – even during the holidays, after hours or over weekends.
Atika, Customer Support, 3 yrs with Influx
Scale your operations
eComm operations
Our agents also help founders scale their business by providing a layer of operational support.
They can help process orders/payments, create shipment labels/invoices and ask your customers to provide reviews.
Lara, Customer Support, 2 yrs with Influx
Improve customer ratings with quality support
See how CASELY improved their customer ratings after partnering with Influx
CASELY's score after Influx
Partnered with Influx March 2020
Amazing service…Their customer support is friendlier than a labrador puppy and quicker than the spread of Covid…I got a replacement (case) for free within 3 days. I live in Germany, and the case was shipped from the US in 3 days!!! Witchcraft. They also respond to emails within minutes. They are so perfect it’s scary.
See how CASELY went from 3.3 to 4.8 on Trustpilot and grew 16,954% while working with Influx. Read the case study →
Brianne Henderlong
Community Experience Director,
Threadless
“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.
In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”
Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors. Read the case study →
Works with all popular eCommerce platforms
Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.
To learn more get in touch →
See how eCommerce brands work with Influx to deliver exceptional customer service
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
24/7 support with 2-minute first response times delivered via Support as a Service
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
24/7 email and live chat support achieve 94% CSAT with social media experts
Instant live chat support and inbox zero maintained with a 94% customer feedback rating
Read more client testimonials or case studies
Delivering a flexible customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Contact sales →
Hire eCommerce customer service support agents
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support