Support outsourcing

Hire a 24/7 team on demand with flexible support outsourcing. Get everything included: Management, training, QA, data, insights.

Tell us more to help us get started.

How many support tickets do you have per week?

Which services are you looking for?

Ben cadenel koala

“With Influx, we can provide high-quality customer service at all hours. We use a combination of CSAT, CES and NPS to track and improve quality, and we're now meeting or surpassing our goals 24/7.”

Ben Cadenel
Customer Service Manager at Koala, Australia's highest reviewed mattress.
Icon burst coverage@2x

Elastic support guarantees coverage and high quality responses

We pre-train our team to match your upcoming demand. We have agents based in Jamaica, Kenya and Indonesia, with local management in place to ensure weekly rostering. Our pricing moves monthly with a pay-per-response model.


Icon engineers@2x

Hire dedicated agents if needed

If you need us to answer more than 1,000 inbound messages per month, we can dedicate a team of agents with per agent monthly pricing. This can work particularly well if you want us to manage tier 2 tickets or take on more of the management work. For per agent pricing, please request a quote here.


Icon ecommerce@2x

Already working with leading startup brands

We know how to work with companies growing 5x per year. Read some of our case studies with Sendle, Biteable and Vend. All of our management, training and re-training is included in our pricing, and we connect our team to yours with weekly planning and feedback meetings.

Control and professionalism - those were the main two things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.

Emily Howman
Head of Customer Support at Biteable - the world’s simplest video maker.

Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth. Big THANK YOU and nice work! :)

Angela Trinidad
Customer Service Team Lead at Sendle, growing 3x year-on-year

Read the case study

“I get a real sense of accomplishment training up the team - establishing and maintaining quality is an ongoing project when you are a client captain and a really important focus as it directly connects to client satisfaction and confidence.

They need to feel confident they can come to me – essentially we are working together for joint success, so that unfaltering confidence is key.”

Client Captain
Sound interesting? Get in touch with us to learn more.
Contact us