Building trust through assurance: Influx completes SOC 2® Type 2 Examination

Trust is the foundation of every customer relationship.

At Influx, our customers entrust us with supporting their brands and engaging directly with their customers every day. Whether through email, chat, voice, or social channels, we understand that protecting information isn’t simply a compliance requirement, it’s fundamental to the confidence our customers place in us.

Today, we’re proud to announce that Influx has completed its SOC 2® Type 2 examination and received its report on the organization’s controls relevant to security.

This milestone reflects far more than passing an audit. It demonstrates our ongoing commitment to security, operational excellence, and continuous improvement.

What is a SOC 2 Type 2 Examination?

System and Organization Controls (SOC) is a suite of reporting services developed by the American Institute of Certified Public Accountants (AICPA). A SOC 2 report is widely regarded as one of the most rigorous forms of independent assurance for organisations that store, process, or access customer data.

Unlike a point-in-time assessment, a SOC 2 Type 2 examination evaluates how effectively an organisation’s security controls operate over an extended period of time, typically several months.

Independent auditors assess whether security controls are:

• Properly designed

• Consistently followed

• Operating effectively

• Supported by evidence over the audit period

Rather than simply asking, “Do you have a security policy?”, a SOC 2 Type 2 examination asks:

“Can you demonstrate that your security controls have been consistently operating as intended every day?”

That difference is significant.

Why we pursued a SOC 2 Type 2 Examination

Our decision wasn’t driven solely by compliance.

It was driven by our customers.

As organisations increasingly outsource customer support operations, they need confidence that their partners maintain mature security practices and robust governance.

Completing a SOC 2 Type 2 examination provides our customers with independent assurance that we take the protection of their information seriously.

It helps us:

• Build and maintain customer trust

• Demonstrate security maturity

• Provide independent validation of our security controls

• Reduce customer due diligence effort

• Meet the expectations of enterprise and regulated industries

• Support customers operating in financial services, healthcare, technology, and other security-conscious sectors

Most importantly, it reinforces our commitment to being a trusted extension of our customers’ businesses.

What this means for our customers

For our customers, our SOC 2 Type 2 report provides independent assurance that Influx has implemented security controls relevant to security and has demonstrated that they operate over the audit period.

It means you can have greater confidence that:

• Security is embedded into our operations.

• Customer information is handled responsibly.

• Security controls are independently assessed.

• Risk is actively managed.

• We are committed to continuous improvement.

Ultimately, this enables our customers to focus on delivering exceptional customer experiences, knowing they have partnered with an organisation that takes information security seriously.

Looking ahead

Security is not about achieving a badge. It is about earning trust every day.

Our SOC 2 Type 2 report represents another important milestone in Influx’s ongoing security journey, but our focus remains unchanged: protecting our customers’ information, enabling business growth, and continually improving our security capabilities.

We thank our employees, customers, and partners for their support throughout this journey.

As we continue to grow, we remain committed to delivering world-class customer support backed by strong security, robust governance, and operational excellence.

Because trust isn’t claimed, it is demonstrated.

Get started with Influx

Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.

Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.

Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.