About Yazio
From their home in Erfert, Yazio has grown to become the #1 health app on the Apple and Android App Stores in over 150 countries around the world. Over 5.6 million people use Yazio in German, English, French, Spanish, Japanese (and more) to reach their wellness goals.
The Challenge
Heading into the New Year — Yazio’s peak season, when millions of users begin new health goals — the company needed to rapidly scale its support operations across multiple languages and time zones.
To maintain the high-quality experience their brand is known for, Yazio needed to:
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Deliver multilingual support that captures their encouraging, health-positive brand voice.
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Manage a seasonal surge in ticket volume across English, German, and French markets.
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Maintain speed and personalization as demand spiked globally.
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Continue driving user retention and conversion in a freemium model where experience directly impacts engagement.
With their user base expanding faster than ever, Yazio turned to Influx to help scale seamlessly — without losing the warmth and consistency their users expect.
The Solution
Influx partnered with Yazio to create a dedicated, multilingual customer support extension — designed not just to scale operations, but to enhance every dimension of the user experience that drives Yazio’s growth.
The collaboration launched just ahead of Yazio’s busiest New Year season, when user activity and inquiries spike more than threefold. Within weeks, Influx had a five member multilingual team fully trained, aligned, and live - providing coverage across English, German, and French markets.
Localization beyond translation
Influx agents were trained not only in product workflows, but in nutrition and fasting terminology, regional food habits, and cultural context. They learned how meal examples resonate culturally, and how to adapt responses with local idioms and empathy. This turned multilingual coverage into authentic localization, helping Yazio create a user experience that felt native in every language and region.
“Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care and consistency. With Influx, our brand’s tone of voice stays strong and our users feel the difference.”
Giverny Connor | User Success Operations Manager, Yazio
Seamless global operational scale
Influx allowed Yazio to maintain speed and quality across time zones without overextending its internal team.
By distributing coverage globally, Influx cleared a seasonal backlog and kept response times 90% faster than before, achieving a 92% SLA constant average success rate (up from 1.5%) while sustaining 94% CSAT through peak volume.
This operational reliability meant Yazio could scale to millions more users without sacrificing personalized care or brand tone.
Monetization through CX
Influx agents educate users — clearly communicating the value of Yazio PRO while maintaining an empathetic approach with free-tier users. By handling these inquiries with precision and warmth, the team reinforced user trust and minimized friction at key upgrade moments — a subtle but vital contributor to monetization success.
Enhancing retention and LTV
Nutrition tracking only works when users stay motivated. Influx helped Yazio sustain this engagement by ensuring every user interaction was fast, encouraging, and aligned with Yazio’s health-positive voice.
Whether resolving a technical issue or clarifying a fasting plan, the support team kept users feeling guided and connected — helping turn one-time app downloads into daily habits and long-term retention.
The Outcome
Yazio’s partnership with Influx transformed their customer experience — driving measurable gains across speed, satisfaction, and scalability.
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Customer satisfaction (CSAT) hit 94%, an impressive benchmark in consumer tech.
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The SLA achievement rate surged from 1.5% to 92%, proving that operational excellence can scale alongside user growth.
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Response times dropped by over 90%, transforming the speed and reliability of customer support.
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Support efficiency skyrocketed, with over 8,700 issues resolved and more than double the public engagement across channels.
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Language support - English , German & French
Get started with Influx
Influx enables digital leaders like Yazio to:
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Scale multilingual CX instantly
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Maintain 90%+ CSAT during rapid growth
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Deliver 24/7-equivalent coverage with native-speaking agents
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Keep brand voice consistent across every interaction
Influx.com builds ethical 24/7, near-shore global customer support teams, trusted by 750+ brands. We provide fully managed, flexible & high-performance agents.
Our services range from eCommerce support, tech support, sales support, AI Agent Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.
Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand.
See how brands work with Influx to deliver exceptional customer support or get a quote now.
