Customer Support Representative (Photography Enthusiast)

Kenya

About Influx

Hi, we’re Influx! We are a rapidly growing, profitable tech startup that provides 24/7 on-demand customer support for brands and tech companies around the globe. With a team of over 1,000 people operating worldwide, we’re a truly international company with a head office in Australia.

About the Role

We're looking for an enthusiastic and quick-to-learn Customer Support Agent to join our team in Kenya. In this role, you will be the first point of contact for our clients' customers, helping them with their questions and problems.

This is a great opportunity for anyone, from fresh graduates to experienced professionals, who is eager to learn and grow in a fast-paced tech environment.

What You'll Do

• Diagnose and solve customer problems effectively and empathetically.
• Communicate clearly and effectively with customers via email and chat.
• Collaborate with your peers and manager to ensure seamless support.
• Contribute to a friendly, high-performance, and supportive workplace culture.

What We're Looking For

• Excellent communication skills, both written and verbal, in English.
• Having an Apple Mac is required for this role.
• A passion for photography (even amateur).
• A good sense of color and lighting, and an understanding of the challenges photographers face in this area.
• Strong problem-solving abilities.
• A passion for providing great customer support.
• A willingness to learn and understand new products, customers, and industries.
• The ability to be flexible and adapt to campaign surges and seasonal spikes.
• Comfortable working in a fast-paced startup environment.

What We Offer

• Work-from-home arrangement.
• A supportive, collaborative, and high-performance environment.
• The opportunity to work with high-quality international clients and a global team.
• Comprehensive training to give you the skills and knowledge you need to succeed.
• Plenty of opportunities for professional growth.

Working Hours & Location

This is a full-time role (44 hours per week), open only to applicants in Kenya.
The work schedule is Monday to Friday, 9:00 AM – 6:00 PM CET / 11:00 AM – 8:00 PM Kenya time (EAT).
Please note that we may also need support on weekends and public holidays.

IMPORTANT NOTES:

This role is only open to applicants from Kenya.
Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with @influx.com