#1 on demand partner for global CX teams
Trusted by startups to enterprise across 750+ brands since 2013. Nearshore service model. Monthly pricing.
"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."
"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."
“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."
"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."
“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."
"Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care & consistency."
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
"Since partnering with Influx, our team has been able to handle the increasing demand across our six brands with ease. Influx has become a true extension of our team, and we can always count on them to deliver the level of service our customers expect."
"Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents."
“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx."
"While growing like crazy, we needed a partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting & workflows. Influx nailed it."
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
"Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them."
“Influx consistently delivers for Reset Smile - even under pressure. When call volume surged to 160 calls a day, their team ensured every missed call was returned and every customer supported. They also proactively helped us clear ‘on hold’ cases by personally guiding customers through missing documentation over the phone."
Back office solutions
Data entry
Accurate and quick data entry with agents with an eye for detail.
Data scrubbing
Precise report formatting to ensure key reporting data is presented accurately at all times.
Process writing
A tailored guide to creating internal processes. From process identification, writing and rollout.
OMS audit
Manual audit of your order management system to make sure data is correct connected.
Data validation
Easily find, fix and validate data when integrations break or disconnect in preparation for an audit.
Content moderation
Ensure your digital properties are safe to use, while keeping your brand protected, 24/7.
Complete data and people management
Leverage your in house team to do their best work. Scale business operations without the stress of training, managing and onboarding. Team members receive comprehensive training so they can expertly manage your data on all platforms.
Budget flexibility with month-to-month plans
Give yourself the time and budget flexibility you need to get your department back on track. Month-to-month pricing give you a safety net for when things are busy, without having to spend your annual hiring budget at once.
Back office experts for every system
Give your team the freedom to focus on what they do best. Skilled professionals work behind the scenes, taking over time-consuming manual tasks - expertly on every platform. So you can get back to growing your business.
Launch in one week
Experience fast onboarding and connectivity with back office specialists ready to start in less than one week. Seamless tech integrations means instant relief without the stress of long onboarding processes.
Faster support operations on brand and at scale
Blenders Eyewear partnered with Influx to scale their systems and operations to keep up with their business growth.
Ready to try Influx? Contact sales →
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