Help desk integrations

Our platform connects to all major help desks and chat platforms. We connect to each platform's API via oAuth or an API key. We use this access to read the content of tickets for QA purposes, and to report on ticket volumes and response times.

Here's how to connect to each tool specifically:

Jump ahead:

Zendesk | Intercom | Help Scout | Front | Groove | Salesforce Desk | Ticksy | Freshdesk | bbPress | More

Zendesk

1

Find your Zendesk URL

This looks like: mycompany.zendesk.com. Here's where you can find it.

2

Enter your Zendesk URL in the Dashboard

Log into your Influx account and add your Zendesk URL here.

3

Click the Authorize button to grant Influx access to Zendesk

To do this, you need to be authorized as an admin in Zendesk. If you’re not logged in, you’ll be prompted to log in as part of the authorization process.

When you authorize your account to work with Influx, we’ll use this access to read the content of tickets. We start by default reading only the last two weeks of content. We use this information to QA responses. We also track ticket response times.

Intercom

1

Find your Intercom app URL

Log into your Intercom account and look at any URL, you’ll see something like this:

https://app.intercom.io/a/apps/xyz123/users/segments/active

Copy this string after /apps, e.g. xyz123

2

Enter your Intercom URL in the Influx Dashboard

Log into the Influx dashboard and enter your Intercom URL here.

3

Click the Authorize button to grant Influx access to Intercom

If you’re not logged into Intercom, you’ll be prompted to log in as part of the authorization process.

When you authorize your account to work with Influx, we’ll use this access to read the content of conversations. We start by default reading only the last two weeks of content. We use this information to QA responses. We also track ticket response times.

Help Scout

1

Find your Mailbox URL

When you log into your Help Scout dashboard, you can choose to click on your mailbox. Then, just grab the URL of your mailbox from your browser. Here’s some more information about mailboxes.

2

Find or Generate Your Help Scout API Key

You can create an API key for a specific profile. Log into your Help Scout account, click on ‘Your Profile’ and then ‘API Keys’ to generate a new key. More information here.

Here's also an overview of how Help Scout APIs work.

3

Connect to Your Influx Account

You can add both URLs to your Influx account here.

Once connected, it usually takes about 30 minutes before data starts showing up in your account.

Front

1

Find Your Front JSON Web Token

You can grab your JSON web token in Settings → API & Integrations → API. Learn more here.

2

Add Your JSON Web Token

Log into your Influx account and add your token here.

Ticksy

1

Find your Ticksy URL

Log into your help desk and copy the subdomain in your browser

2

Find your Ticksy API Key

You can find your API key on your profile page. Here's some more details.

3

Add your URL and API Key

Log into your Influx dashboard and add your URL and API Key here.

When you authorize your Ticksy account to work with Influx, we’ll use this access to read the content of tickets. We start by default reading the last two weeks of content. We use this information to QA responses. We also track ticket response times.

Salesforce Desk

1

Find your Salesforce Desk URL

Sign in to Salesforce Desk and copy the subdomain in your browser.

2

Add your Salesforce Desk URL to Influx

Log into your Influx dashboard and add your URL here.

Note, we only have the ability to answer tickets with Salesforce Desk partners. If you use Desk as your help desk and you'd still like to request an audit, let us know here.

Freshdesk

1

Find your Freshdesk URL

Sign in to Freshdesk and copy the subdomain in your browser

2

Add your Freshdesk URL to Influx

Log into your Influx dashboard and add your URL here.

Note, we only have the ability to answer tickets with Freshdesk partners. If you use Freshdesk as your help desk and you’d still like to request an audit, let us know here.

Groove

1

Find your Groove URL

Sign in to Groove and copy the subdomain in your browser

2

Add your Groove URL to Influx

Log into your Influx dashboard and add your URL here.

Note, we only have the ability to answer tickets with Groove partners. If you use Groove as your help desk and you’d still like to request an audit, let us know here.

bbPress

1

Find your bbPress URL

Sign in to bbPress and copy the subdomain in your browser

2

Add your bbPress URL to Influx

Log into your Influx dashboard and add your URL here.

Note, we only have the ability to answer tickets with bbPress partners. If you use bbPress as your help desk and you’d still like to request an audit, let us know here.

Use another help desk? We can do custom integrations too.
Contact us