How it works

Influx offers a complete customer support operation on demand. We answer tickets for you, 24/7, while regularly training and improving our team. Our system is elastic with pay-as-you-go pricing.

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Use your existing help desk

Our system connects directly to your own help desk. We connect to all major help desks including Zendesk, Intercom, Help Scout and Freshdesk. Our team can perform any of the functions available in your help desk such as ticket tagging and escalation. You can talk to the agents and managers assigned to your account via a Slack bridge. Once connected, you’ll have full visibility into how our team is performing and how they compare to your existing team.

 

Free trials and training

With every new client, we typically have a two to four week free trial period, during which we learn your business We want to learn about all of the types of conversations we will have and how you will expect us to act. We also want to learn about your brand personality. During this free trial period, we only ramp up ticket coverage as we see that we’re answering tickets effectively..

 

Improve response quality

Our team is built to handle continuous learning. Our managers regularly conduct 1:1 meetings with all agents on their team, and we develop our own internal training documents and videos. All agents receive regular feedback on how to improve. We also have our own monitoring tools to improve response times, training and team coordination.

 

How to get started

New clients create an account then schedule a call with one of our account managers to ensure we can do what they need. After this call, we schedule a start date for your free trial. During this free trial, we slowly build up ticket coverage once we see that we’re responding to customers effectively.

Some of our clients

Vend@2x Feeld@2x Annex@2x Biteable@2x Zwift@2x Cyfe@2x Sendle@2x

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Biteable

Emily
“Control and professionalism - those were the main two things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.”
Emily Howman
Head of Customer Support at Biteable, the world’s simplest video maker, powering more than 1 million videos.

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Sendle

Eva
“We treat Influx as if they were a team member, so they have access to all of our resources, internal documentation, training, and things like that. They help with burst coverage and they act as a buffer layer between support demand and our own internal agents.”
Eva Schaller
Head of Customer Support at Sendle, growing 20% month on month.

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