How it works

Influx offers a complete customer support operation on demand. We answer tickets for you, 24/7, while regularly training and improving our team. Our system is elastic with pay-as-you-go pricing.

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Respond fast to every customer

Our trained team responds quickly to every customer issue, question or complaint. We act exactly as you train us to act, helping with refunds, reorders, onboarding, and pre-sales. See how our clients used fast response times to grow 3x in one year, become a market leader and sell in 100+ countries. With a dedicated and scalable support team, you can focus more of your time on building your business.

 

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Management and training included

We assign multiple agents across all regions to every account. Each of these agents report to local managers. Our service is pay per response - so you only pay for responses and closed conversations - while we actively train, manage and run QA systems behind the scenes. We manage all of the hiring and structural changes automatically. Our agents work full time during their normal working hours and match your exact tone of voice and conversational style.

 

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Make your existing team even better

We only provide support as you need us. While many of our clients want us to be the first line of support for all inquiries, we can also provide service during coverage gaps and on demand if a team member calls in sick or over the holidays. See how we work with Vend to deliver excellent, 24/7 service at all hours. Another client - Sendle - works with us as a buffer to provide excellent support while they build their own team.

 

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Use your existing help desk

Our system connects directly to your own help desk. We connect to all major help desks including Zendesk, Intercom, Help Scout and Freshdesk. Our team can follow any of your existing processes including escalations, feedback and bug flagging. We answer all tickets using unique user accounts inside your help desk or chat platform, so you have full visibility into everything we do.

 

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How to get started - two week free trial

Every new client starts with a two week free trial, during which we set up a commencement meeting and multiple training sessions. During these meetings, you train us on exactly what you want us to do. We typically record these sessions and then train the rest of our team based on these recordings and while installing a training lead. To learn more about training and how to get started, schedule a call with one of our account managers or contact us here.

Working with leading brands

Quadlock Biteable Hard graft Troop themes Sendle
Bonobo Ettitude Bloomthat Manly bands Morris motley
Mobi2go Lori wall beds Akela The information Ynab

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Emily
“Control and professionalism - those were the main two things I wanted. Influx delivered those. With Influx, you train once and then you end up with 24/7 support.”
Emily Howman
Head of Customer Support at Biteable, the world’s simplest video maker, powering more than 1 million videos.

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Eva
“We treat Influx as if they were a team member, so they have access to all of our resources, internal documentation, training, and things like that. They help with burst coverage and they act as a buffer layer between support demand and our own internal agents.”
Eva Schaller
Head of Customer Support at Sendle, growing 20% month on month.

Read the case study

“I love interacting with people, needless to say being a support agent is the perfect job for me. Working with all sorts of people, not only colleagues but clients and clients-clients, can test you but it also enables you to develop skills to adapt to all sorts of situations.

And given no two instances are the same in support – it’s a truly satisfying skill to master 🙂”

Gabriela
Support Agent

The Influx customer support team includes 120+ agents, managers and analysts. Meet more of the team here.

Read more about how it works on our blog

How to fit Support as a Service into your existing support operation

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When should a company use Support as a Service?

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How trials work - getting started with Influx

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Sound interesting? Get in touch with us to learn more.
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