How it works
Influx provides a complete support ops team, available on demand. We answer tickets for you, 24/7, with simple month to month pricing.
We work with eCommerce, SaaS, and tech companies. See clients.
TRUSTED FROM STARTUPS TO ENTERPRISE
Deliver a flexible support experience at scale.
See how Influx builds full-service, fully-managed customer support solutions for growing businesses, everywhere.
See how brands are working with Influx. Read the case studies →
Respond faster
Reduce response times and grow your business
Stay on top of customer support tickets with pre-trained, always on Support as a Service or dedicated support teams. We’ll find, train and manage new faces that match your brand values and voice, taking you from recruitment to “resolved” in a week.
Stephanie, Customer Support, 1 yr with Influx
Full service solutions
Management and training included
Get flexible support on-demand and on your terms. Each support member reports to a local manager, while a brand specific CX manager keeps your team upskilled on your offering. From training to QA, teams are fully managed by us to meet your customer needs.
Gabriel, Recruiter, 2 yrs with Influx
Future proof
Make your existing team even better
Sometimes you need a little help, other times you need a lot. Whether it’s a seasonal spike, 24/7 coverage or an extra layer of support while you grow, we offer pay as you go pricing to match your business needs – and complement your existing capabilities.
Ana, Customer Support, 1 yr with Influx
Support solutions to grow your business
Full-service, fully-managed outsourcing solutions for growing businesses, everywhere.
Customer support
Add speed, scale, and flexibility to your customer support operation, 24/7.
Seamlessly connect
Connect faster and build better experiences
Focus on long-term outputs (not putting out fires) with fast onboarding and integration. We connect to all major helpdesks and learn existing processes to match your brand, style and delivery. So you can direct your attention to things that grow, not slow, your business.
Renardo, Team Leader, 4 yrs with Influx
Flexible pricing
Month-to-month pricing to match your margins
Gearing up for major growth? Build a support team to manage the surge. With omnichannel coverage and dedicated agents in a simple month to month format, we’ll help you boost your bottom line and maintain inbox zero.
Nadya, Customer Support, 1 yr with Influx
GET STARTED
Launch in a week. Clear the inbox in two
With pre-trained CX professionals, 24/7 coverage and smart helpdesk integrations, we’re ready to step up your support within a week. Take charge of the inbox and free up your in-house team to do their best work. We’ll handle the rest.
Daniel, Dpt. Delivery Manager, 5 yrs with Influx
How Influx works
Getting started with Influx is easy. Launch a fully flexible support ops team in six simple steps
1. Book a call
Have a quick and easy consultation with our team to receive a customized support plan for your business.
2. Plan your team
Working together, we map out your CX strategy and build a team based on your unique business needs.
3. Set KPIs
Meet your Influx management layer to plan onboarding and training. We work with you to set tangible benchmarks.
4. Train once
Train your team on business processes, your service, product and brand voice, while we test your helpdesk and workflow.
5. Go live
With your approval, we go live. Your multichannel support team is ready to ramp up and start managing your support queues.
6. Review
Regular QA and feedback with your team leaders ensures that your systems and workflow see continuous improvement.
You're in good company
Influx is trusted by hundreds of online businesses, big and small.
24/7 omnichannel support for tier-1 & tier-2 tickets while experiencing 16,954% growth
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
24/7 dedicated support and burst coverage for 20,000 tickets via 30 agents
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
Support and triage for 27,000+ conversations p/month with 2x scale-up capacity
24/7 global support for 2,000+ live chat conversations a month after 2x company growth
Read more client testimonials or case studies
Flexible support solutions, customized to your business needs
Resources to supercharge business operations
Ready to get started? Let’s talk!
Ready to get started?
Make your business fast, flexible and ready for anything with experienced 24/7 teams in a simple month to month format.
