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Adobe Spark (departed 2022)
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Klarna Bank AB (departed 2024)
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threadless (departed 2023)
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Vista Print - 99designs (in_service 2019)
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Rakuten (departed 2022)
You’re in good company
The US based healthcare app keeping Hospitals & healthcare staff connected.
Read the case study →
Hire a support partner that matches your needs
Influx builds teams on a partnership-by-partnership basis to match you with agents who not only have the skills but the product/service interests and company cultural values too.
Operating as a 100% remote workforce, we have access to a large, borderless talent pool to recruit from, allowing us to find the best people worldwide and offer them the work-life flexibility to flourish and improve retention. Learn more.
Best-in-class technology & security
Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPPA and payment regulations so you have the highest confidence in the management of your data.
You’re in good company
The US based healthcare app keeping Hospitals & healthcare staff connected.
Read the case study →
6 dedicated agents handle 100% customer support for email, live chat, and voice
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Support and triage for 27,000+ conversations p/month with 2x scale-up capacity
24/7 global coverage via Support as a Service for 2,000+ tickets a month with 80% CSAT
Improved first response time by 10x via 24/7 support for email and Facebook
Our results
94%
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
250K
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
3x
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
More solutions
eCommerce and Retail
Startups
SaaS
Personal brands
Mobile app support
Health and Fitness
Marketplace
Tech
Ready to try Influx?
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