Enterprise call centers

Build an omnichannel support team without the overhead. Efficiency at scale with a fully-managed global support operation built to perform from day one.

Trusted by hundreds of brands, from startup to enterprise

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”

Omnichannel support, anywhere, anytime, on any device

Provide exceptional omnichannl support, 24/7

Live chat

Add a human layer to your customer support and deliver an experience that makes customers want to return.

Email support

Provide 24/7 support and resolve tickets fast with experienced agents who can match your brand voice.

Voice capable

Always on, top-tier voice support for your customers who prefer interactions in real time.

Social

Fast, on brand support for your customers across all social channels. From Facebook to TikTok, 24/7.

FLEXIBILITY AT SCALE

Hire a support partner that matches your needs

Influx builds teams on a partnership-by-partnership basis to match you with agents who not only have the skills but the product/service interests and company cultural values too.

Operating as a 100% remote workforce, we have access to a large, borderless talent pool to recruit from, allowing us to find the best people worldwide and offer them the work-life flexibility to flourish and improve retention. Learn more.

Our Competitive Advantage

100% remote, global workforce

Offer unparalleled support to your customers in any region - 24/7. With a 100% remote and global workforce, you can maintain availability year-round and never have gaps in service.

Multi-lingual agents

Global teams that follow the sun mean your customers will get top-quality service on time, in their timezone. We offer support in over 10 different languages including English, Spanish, German, Hindi, and more.

Fast training & onboarding

We leverage our years in global workforce development and recruitment expertise to offer a unique blend of agility, scalability & management to scale your support, fast. Launch a team in 1 week.

Seamless integration

From our technology and recruitment to QA and security, our all-in-one solutions help you increase capacity with high-performance agents and training – all seamlessly integrated into your current systems.

KPIs & process improvement

Key performance metrics are a crucial component in helping agents deliver exceptional CX for a global brand. That is why we use proprietary performance playbooks and QA to ensure your team exceeds their standards.

Real-time reporting

Everything we do is data-driven, partnering with our clients to provide a 360° view of the customer, employee, and event data from day one so we can optimize every interaction and drive value for the rest of the business.

Security and Tech

Best-in-class technology & security

Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPPA and payment regulations so you have the highest confidence in the management of your data.

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”