CX Excellence
How to deliver world-class customer experiences.
CX Excellence
How to forecast support cost and headcount as your company grows
Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.
CX Excellence
Fully managed customer support at Influx: the key to superior service
See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.
CX Excellence
6 insider tips to build a customer support team that wows customers
Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.
CX Excellence
The pros and cons of hiring vs. outsourcing
Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.
CX Excellence
How to outsource your Shopify customer service
How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
CX Excellence
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
CX Excellence
Enhancing the full customer journey with pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
CX Excellence
6 ways to provide exceptional customer support experiences
Learn six ways to provide amazing customer support experiences and turn customers into advocates.
CX Excellence
6 steps to effectively reduce customer support backlog
Read the six crucial steps to effectively solve customer support backlog.
CX Excellence
Ticket triage: 5 tips to prioritize support requests for faster resolution
Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.
CX Excellence
How to forecast headcount during peak season
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
CX Excellence
Navigate 24/7 support with the top workforce management tools
Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.