CX Excellence

How to deliver world-class customer experiences.

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CX Excellence 7 reasons you need call center outsourcing Get answers to questions including what is call center outsourcing, how much does it cost, and why outsource.

CX Excellence The importance of impactful customer service training Customer service training is vital in providing exceptional customer experiences that create loyal brand champions.

CX Excellence How to de-escalate an angry customer De-escalation of angry customers is an art form and, when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more.

CX Excellence How to partner customer success and marketing departments Align your marketing and customer success teams to improve customer experience and better understand the customer journey.

CX Excellence The complete guide to live chat support Master the art of live chat communication with our comprehensive guide!

CX Excellence How to scale without compromising customer support Providing good customer support is crucial for the long-term growth and success of a business. Learn to scale without compromising service!

CX Excellence Your unrivaled guide to customer support All the essential information to provide an unmatched customer experience.

CX Excellence How to provide amazing holiday time customer service Do you run an eCommerce or online business and are looking to understand how to better support your customers during the holidays? Read our guide to find out!

CX Excellence How to build a great CX/support team on a budget Build a skilled customer support team, and a loyal customer base will follow. Read more to create a budget-friendly support team!

CX Excellence Live chat best practices for businesses Do you want to learn more about how best to run and optimize your live chat support team? Influx has you covered with the live chat best practices guide.

CX Excellence How CX helps overall customer lifetime value Encourage long-lasting relationships with customers by calculating customer lifetime value and using these tips to improve CX.

CX Excellence 70 live chat scripts to improve the purchase experience Save time on live chat support with these canned responses!