CX Excellence

How to deliver world-class customer experiences.

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CX Excellence 6 steps to effectively reduce customer support backlog Read the six crucial steps to effectively solve customer support backlog.

CX Excellence The pros and cons of hiring vs. outsourcing Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.

CX Excellence The ultimate guide to 15 refund and return policies (with scripted support) Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.

CX Excellence The complete guide to flexible, 24/7 support (eBook) Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.

CX Excellence 6 ways to provide exceptional customer support experiences Learn six ways to provide amazing customer support experiences and turn customers into advocates.

CX Excellence How to forecast support cost and headcount as your company grows Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.

CX Excellence Pre-holiday planning guide (2023) Get the guide to navigate the holidays and create better customer support experiences for your customers.

CX Excellence 24/7 customer support stats you need to know Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.

CX Excellence How to minimize customer support backlog (eBook guide) Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.

CX Excellence Fully managed customer support at Influx: the key to superior service See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.

CX Excellence Building or scaling a customer support team Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!

CX Excellence Enhancing the full customer journey with pre-sales + post-sales customer support From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.