CX Excellence

How to deliver world-class customer experiences.

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CX Excellence 7 customer support tips to provide excellent experiences Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!

CX Excellence How to create a customer feedback loop that works A successful feedback loop takes user feedback and makes revisions for a better customer experience. Learn the five stages!

CX Excellence 8 common customer service mistakes & how to avoid them Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!

CX Excellence What is help desk support and why your business needs it Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!

CX Excellence A beginner friendly guide to help desk software Help desk ticketing software can make an organization more efficient. Learn everything there is to know about help desk software in our complete guide!

CX Excellence Setting up FAQ macros to save time and money Macros are a powerful tool for customer support teams that saves time and money. Optimize your response time and get macros set up today!

CX Excellence 8 reasons to outsource your IT & technical support Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!

CX Excellence 100 curated customer support stats to know Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.

CX Excellence Building rapport for customer support success Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.

CX Excellence 24/7 customer support solutions: follow-the-sun vs. graveyard shift models See how we harness the follow-the-sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.

CX Excellence CX News Now: Influx’s curated customer experience newsletter Get customer experience news, helpful tips/tricks, curated articles, and fresh industry insights straight to your inbox.

CX Excellence The hidden costs of hiring (2023 stats) A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.