resources and guides

8 stats that make the case for better support planning this holiday season

Photo of Lucy Jasper
by   Lucy Jasper

COVID-19 has dramatically shifted consumer behavior – in fact in 2020, U.S. consumers broke holiday shopping records during the Black Friday/ Cyber Monday period, with online sales shooting up over 20% YoY.

With this holiday season set to be the biggest yet we surveyed over 450 people to try to understand what consumers expect from this years online shopping experience.

To make things simpler, we created a quick infographic (below) to illustrate the key points – or you could check out the full Digital Shopping Trends Report here


Download the PDF


Find out how Influx can help you build a fully flexible customer support team on demand - delivering high-quality customer experiences at scale.

Contact Influx to see how we can help 2x your holiday support this season.

About the author

Photo of Lucy Jasper

Lucy Jasper

Lucy works at Influx. When she isn’t waxing poetic (or figuring out how to use that particular phrase in a sentence), she is probably setting unattainable health goals or grocery shopping.