Growth

See how high-growth companies run their ops.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Growth Customer loyalty strategies to increase repeat customers A business is nothing without its customers. Increase your customer loyalty and watch your sales increase with it. Read more to find out how!

Growth How to combat the Great Resignation with outsourced support The Great Resignation refers to employee shortages caused by the COVID-19 pandemic. Learn how outsourced support can be best solution for your business.

Growth Five eco-friendly brands fostering sustainable business practices Eco-friendly companies have a positive impact on the environment and build brand trust with consumers. Learn more about some of the sustainable businesses that work with Influx.

Growth 7 steps to prepare for seasons of scale Black Friday CX tips from Laurin Thompke at Casely— which grew 16,594% in three years earning them #17 on Inc. 5000

Growth How to write a great eCommerce return policy (+ real examples from high-growth brands) A customer-centric ecommerce return policy creates confidence, trust, and a sense of security. Let's take a look at some great examples from valuable, high-growth brands.

Growth How to build an exceptional live chat team: An interview with Eugenia Chuprina from Reply How do you build an exceptional live chat team on a startup budget? Eugenia Chuprina did it, starting as employee number five at Reply.

Growth How to grow your business faster with Support as a Service: 6 examples Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included. Here are six examples from clients working with Influx.

Growth How to reduce your customer churn rate Positive net churn combined with a scalable growth channel enables your company to grow exponentially. Here's how we did it.

Growth How to define your customers: Type vs. Time Reduce churn and improve your customer experience with this simple model.

Growth How this husband and wife team built the world’s easiest solution for buying unique and affordable wedding rings See how Manly Bands differentiates themselves from the competition by delivering thoughtful and fast responses.