Digital shopping trends report - 2021

See how customers want to talk to your brand. Turn CX into a growth engine.

New CX for the digital world

COVID-19 has dramatically shifted consumer behavior – 2021’s holiday season is going to be the biggest ever. Get the report to understand what consumers expect from this years online shopping experience.

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See how online brands work with Influx

76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth

Deliver fast, high-quality support at scale

Make your support operation fast, flexible and ready for anything with experienced 24/7 support teams working month to month.