Digital shopping trends report - 2021
See how customers want to talk to your brand. Turn CX into a growth engine.
New CX for the digital world
COVID-19 has dramatically shifted consumer behavior – 2021’s holiday season is going to be the biggest ever. Get the report to understand what consumers expect from this years online shopping experience.
See how online brands work with Influx
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
Deliver fast, high-quality support at scale
Make your support operation fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support